OfferUp has a buyer protection policy in place that protects you from potential fraudulent deals from sellers on the platform. If you bought something through the platform and you don't get what you expected, you can initiate the refund process to ensure that somebody somewhere doesn't enjoy your hard-earned money for free.
The buyer protection policy stipulates that when an item is paid and shipped through the platform, the buyer is protected to a certain limit if problems occur later on. The policy covers up the original purchase price of the product.
However, before you file a refund claim with OfferUp, it is highly recommended that you try to solve the issue amicably with the seller. However, if things don't work out, you can request a refund through OfferUp and wait for a response.
Follow these steps to get a refund on OfferUp:
The following product related issues are covered for all items purchased and shipped through the platform:
Typically, if an item isn't shipped within six days of payment, OfferUp will refund the buyer's payment automatically and cancel the order. It may take between three and five business days for the funds to be available in your account.
The payment is usually held until the transaction is complete. The transaction is considered complete if the buyer doesn't launch any complaints about the product within two days after product delivery.
At that point, the payment is released to the seller. Once the payment has been released to the seller, OfferUp considers the transaction complete and successful, and no refunds can be issued after that. OfferUp will also not issue a refund if the purchased product is prohibited on the platform or if the purchase was made with cash or any other in-person cashless payment method.
After thousands of OfferUp customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund on Offerup? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting OfferUp if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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