How Do I Report a User on Offerup?

OfferUp is an online platform that gives users a way to buy and sell items in their local area. All users must follow the OfferUp posting rules. If a user breaks the rules stated in the OfferUp posting rules or the user is exhibiting harassing behavior, reporting the user will bring attention to OfferUp's staff. You may also report an item posting for not following the posting rules. In more serious cases, a situation will require the attention of local authorities in your area if a crime was committed.

OfferUp is an online platform that is an easy way to buy and sell items from other users in your local area. OfferUp's goal is to build an enjoyable buying and selling experience that eliminates the stress of possible scams or offensive behavior from its users. If you see another user who is violating the OfferUp posting rules, you may report the person to OfferUp for review. In this guide, you will learn how to report a user on OfferUp and make the buying experience more enjoyable for everyone.

Reporting a User

If you see a user who is violating the posting rules, with things such as illegal behavior, fraudulent payment, or harassing behavior, you may report the user. Your report will be kept anonymous by OfferUp, so your reported user may not see who reported them.

To report a user's profile

  1. Open the OfferUp app or visit the website
  2. Log into your OfferUp account
  3. Click the profile photo to open their profile
  4. Click the 'Report' button located at the top of the profile's page

To report a user's message

  1. Open the OfferUp mobile app or visit the website
  2. Log onto your OfferUp account
  3. Open your message inbox and visit the Messages tab
  4. Open the previous messages sent from the user you are reporting
  5. If you are using the iOS OfferUp app, tap the three-lined symbol at the top of the message, and tap 'Report.'
  6. If you are using the Android OfferUp app, click the Report symbol at the top of the message

Reporting an Item for Sale

If a user sells a prohibited item on OfferUp that breaks OfferUp's posting rules, you may report the item. Some prohibited items are alcohol, food items, gift cards, adult content, or replica/counterfeit items.

To report the item, tap the item to open and view the details of the listing. Once the details have been opened, tap the ' Report' button.

Reporting to Law Enforcement

In more serious situations, law enforcement may be required to step-in to investigate illegal activity on the OfferUp platform. If you have experienced a user committing a crime, OfferUp strongly recommends you contact your local authorities. Keep all relevant details of the user's profile, such as messages exchanged and the item that is posted for sale.

Fraudulent money or checks are also a serious offense that needs to be reported to your local police department to investigate.

How Do I Report a User on Offerup?

Why Did GetHuman Write "How Do I Report a User on Offerup?"?

After thousands of OfferUp customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a User on Offerup? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting OfferUp if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for OfferUp Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like OfferUp in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a User on Offerup? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Reporting users on OfferUp

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