What Do I Do If I Cannot Send Message to Seller on OfferUp?
Being unable to send messages to sellers on OfferUp can be a huge inconvenience. A communication barrier means a barrier on your business. Fortunately, it does not have to be a permanent problem. If you have trouble sending messages, try logging out of the app and then back in. If that does not work, update your device and your OfferUp app if it is outdated. Clear cache/cookies on your device and the browser you use to connect to OfferUp. Turn your device off for a few minutes and then turn it back on. When you log in to your app, you should be able to send messages to sellers. These steps are simple but they may help you solve the problem.
What do the Error Messages Mean?
If you get error messages whenever you try to message a seller, it may be because you are violating the community guidelines. You may receive an error message or a message that says you are about to violate OfferUp guidelines. This is fixable. Ensure that you are not attempting to send a seller a message that contains personal information. You should also avoid sending the exact message to multiple people. It may be flagged as spam.
If you are using your phone, try using your computer and see if you still get the error message.
If you believe that the error message was sent by mistake, just wait a few hours and it will resolve itself. If you have not violated the community guidelines, you will be able to send the message within 48 hours.
If you are dealing with an item of high value, you and the seller may have to verify your ID or mobile phone number through the app. This is a security measure that OfferUp puts in place to keep you safe when dealing with high-value items.
The Community Guidelines
Make sure that you understand OfferUp community guidelines before using the site. If you violate any of them, it may be impossible for you to send messages to sellers. The guidelines have been put in place to help keep the community respectful and inclusive, some tips to keep in mind include the following;
Contact the Customer Support Team for Help
If you are unable to contact your seller, you may need to contact the customer support team. Explain the nature of your problem and they may help you find answers. The help desk is one of the simplest and most effective ways to get help. You can interact with other users who have gone through the same problem. On the help desk, you may follow existing conversations or start a new one. The help desk has plenty of targeted tips, reminders, and answers to common problems.
You may not be able to speak with an agent since OfferUp does not offer customer support on phone or live chat. You may also not get help from their social media sites such as Twitter and Facebook. If you have trouble reaching the OfferUp customer support team directly, you should consider contacting them through GetHuman.
After thousands of OfferUp customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Cannot Send Message to Seller on Offerup? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting OfferUp if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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