An issue with your OfferUp app can feel devastating. Not only are you unable to buy items from the site but you also cannot sell anything and make money. Worse still, you may have sold several items but have not yet withdrawn the funds. It gets even more cumbersome if that money is needed right away.
The issues you may face on your OfferUp app vary in degree and type. There is little you can do from a technical standpoint if the app does not work. The good news is that there are several troubleshooting options you can try that should restore the app to its proper condition
1. Reboot the app
Restarting the app is the first step you should take if your device is not functioning properly. If you are on the app and it starts malfunctioning, completely shut it down and wait for a few seconds. Restart the app and see if it works properly. If not, try another troubleshooting option.
2. If you're using mobile data connection, disable and enable again
Most people use their mobile devices to open the OfferUp app so that they can buy or sell thins whenever and wherever they are. They will use a mobile data connection to access the app. If OfferUp malfunctions, you can try disabling the mobile data connection and waiting a few seconds then enabling it. Try some of the processes on the app to see if it works correctly. If it still doesn't work after several attempts, try something else.
3. If you're using a Wi-Fi connection, turn it off Wi-Fi and turn on again
Another issue that may lead to improper functioning of the OfferUp app is a Wi-Fi connection problem. If you are using a wireless connection to access the app, then a problem with the connection will definitely affect your OfferUp app. Depending on the extent of the problem, if you think the Wi-Fi may be a problem, rebooting it is a good idea. If the Wi-Fi is rebooted and the problem still persists it is prudent to try another option after several tries.
4. Restart your browser
If you are accessing the OfferUp site through your web browser, once the page starts experiencing technical issues, it is a good idea to shut down your browser and restart it. It is also recommended that you clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. The OfferUp site may also malfunction as a result of Domain Name System (DNS) issues in your browser. It is a good idea to try an alternative DNS service different from your Internet Service Provider (ISP).
5. Restart your Android/iPhone and try opening the app to see if it works fine.
Shutting down and restarting a device is the most common troubleshooting method in the world which may be as old as tech devices themselves. The reason is that it usually works. If the OfferUp has issues and all the above troubleshooting options have failed, it would be smart to go back to the basics. Shut off the app and any other open app in your phone. Hold and press the power button on your device until it shuts down. Wait a while then reboot it. The app should start working better.
If none of the above options work, open the official app page on Google Play Store for Android devices and iTunes App Page for iPhone for any potential listed issues that may specifically apply to you. You can also contact the app's Help Desk for more assistance if all else fails.
After thousands of OfferUp customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Offerup App Is Not Working? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting OfferUp if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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