Office 365 Support: What do I do if my Outlook continually crashes?

A simple 7 step guide for solving this common Office 365 Support problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password
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Below is a guide on how to find out what the problem is and how to fix it. There are four major reasons that can cause Outlook to crash: – a Windows system infected with a virus / malware code; – a hardware issue; – corrupted Outlook installation files; – damaged Outlook data files; – a conflict between 3rd party add-ins or between Outlook and a 3rd party Outlook add-in. Step 1: Download and install the Office Configuration Analyzer Tool. The download link for this is below: – http://www.microsoft.com/en-us/download/details.aspx?id=36852
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Step 2: Run it and choose to generate an Outlook report by clicking on "Start a scan" -> select Outlook -> type any name you want in the label section and click on "Start scanning"
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Step 3: After the scan report was compiled, open it and look for the "Event Logs section: Application Event Log Entries for the Last Outlook crashes".
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Step 4: Analyze the faulty module name and path. If the module name doesn't ring any bells to you, look at the module path: if the path goes to the System32 folder, then you are dealing with a crash caused by Outlook itself. If the path goes to Program Files folder, then the culprit is the program that was installed in that folder
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Step 5: If OffCAT reported an Outlook crash caused by a System file, you can try one of the following solutions: - Make sure you have the latest Office / Outlook updates applied on your Outlook 2013 installation (if you don't know how to update it, here is how to update Outlook); – Start Outlook with the /firstrun switch, so it loads as if it is running for the first time (to use it, simply type "Outlook /firstrun" in the Windows RUN command box).
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If it solves your crashes, then the Outlook crashes were caused by an Outlook misconfiguration; – Use the ScanPST tool to check your Outlook data files for integrity errors. Assuming Office was installed on its default, path you can find it under C:\Program Files (x86)\Microsoft Office\Office15 (or C:\Program Files\Microsoft Office\Office15 for Windows / Office x64 or C:\Program Files\Microsoft Office 15\root\office15 for Office installed using "Click to run"); – Use the Microsoft online Outlook Product Stability Diagnostics Tool to check with the Microsoft support for similar issues and solutions. You need to have a Microsoft account to access it; – If Outlook is also running slow, use Weight Diet for Outlook to clean up Outlook of obsolete items and optimize your data files. If OffCAT reported an Outlook crash caused by a 3rd party add-in / program, you can try one of the following solutions: – Start Outlook with no add-ins loaded and see if Outlook 2013 keeps crashing: to start it without add-ins, use the following RUN command: Outlook /safe:3 (alternatively, you can use the Add-in Utility Tool available with the Bells & Whistles Add-in for Outlook in order to disable /enable add-ins one by one); – Contact the add-in developers to check if the Outlook add-in is compatible with your Outlook version or if there are any known conflicts with other 3rd party add-ins; – Uninstall the faulty add-in (here is a tutorial about how to properly remove Outlook add-ins).
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Hopefully this can help you solve the problem. It's quite a technical process so if you have trouble following the instructions - I'd suggest giving Microsoft Technical Support a call. Below is the best contact information for them that I am aware of. Good luck! https://gethuman.com/phone-number/Microsoft-Tech-Support
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Author: The GetHuman Team • January 15th, 2016

About this Step by Step Guide

After thousands of Office 365 Support customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Office 365 Support: What do I do if my Outlook continually crashes?; Office *** install error code *****-*(**); how do i set the confirmation read email to on for all my messages?; O*** apps failed with *** service unavailable exception; When I try to open a file in Excel the program closes and says there is a problem and I will be notified if it is fixed.; In Word, the Hyphenation package doesn't work. Error message says this file is missing: c:*Progra...... So we put together this guide to try to help. It has 7 step(s) to it. It takes an average of 53 minutes to get through these steps according to other users, including time spent working through each step and contacting Office 365 Support. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Office 365 Support Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Office 365 Support that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our What do I do if my Outlook continually crashes? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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