I Need to Return My Old Navy Items and Get a Refund?

If you bought something from Old Navy and it arrived damaged, or proved to be poorly fitting, or even if you just don't like the way it looks, you can return it for a refund. Items purchased from an Old Navy store must be returned to an Old Navy store. Items purchased online can be returned by mail and, sometimes, by taking them to an Old Navy store in person.

Old Navy is a popular retail store that's celebrated for its trend-right and comfortable clothing. If you purchased something at Old Navy and it didn't look the way you'd hoped once you got it home, or it was damaged, you most likely want to return it and get a refund. This article will teach you how to return your items to Old Navy and obtain a refund.

Old Navy's Return Policy

Per Old Navy's return policy, you must make the return within 45 days of the purchase to qualify for a refund. The item must be unwashed, unworn, and in new condition as well, unless it came to you damaged. Final sale items cannot be returned for any reason. Items purchased in a store must be returned to a store. Items purchased online can either be returned by mail or by bringing them to a store, unless they are marked "Mail Only."

Making the Return by Mail

To return your Old Navy purchase by mail, follow these instructions:

  1. Go to the Old Navy returns page.
  2. Enter your order number in the upper text field.
  3. Enter your email in the lower text field.
  4. Click on the Next button.
  5. Follow any further instructions you are given.
  6. Print out the return label you are sent.
  7. Package up the item you want to return, using the original packaging, if possible.
  8. Attach the return label to the package.
  9. Make sure no other tracking labels are visible.
  10. Ship the package.

Old Navy will send you a confirmation email once it receives your return. You will receive your refund within 10 business days after that. It will be made to the same form of payment you used to make the purchase.

Making the Return to a Store

To return the purchase to a store, pack it up in the original package and take it to an Old Navy store. Bring the credit card that you used and to make the purchase with you. Bring it to a sales assistant along with your receipt and tell them that you want to return it.

Contacting Old Navy

If you need any help or have any questions, you can contact an Old Navy customer service representative for help. You can reach one by phone, help forum, or email.

I Need to Return My Old Navy Items and Get a Refund?

Why Did GetHuman Write "I Need to Return My Old Navy Items and Get a Refund?"?

After thousands of Old Navy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together I Need to Return My Old Navy Items and Get a Refund? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Old Navy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Old Navy Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Old Navy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our I Need to Return My Old Navy Items and Get a Refund? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Updated 2 months ago
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