Old Navy is a popular retail store that's celebrated for its trend-right and comfortable clothing. If you purchased something at Old Navy and it didn't look the way you'd hoped once you got it home, or it was damaged, you most likely want to return it and get a refund. This article will teach you how to return your items to Old Navy and obtain a refund.
Per Old Navy's return policy, you must make the return within 45 days of the purchase to qualify for a refund. The item must be unwashed, unworn, and in new condition as well, unless it came to you damaged. Final sale items cannot be returned for any reason. Items purchased in a store must be returned to a store. Items purchased online can either be returned by mail or by bringing them to a store, unless they are marked "Mail Only."
To return your Old Navy purchase by mail, follow these instructions:
Old Navy will send you a confirmation email once it receives your return. You will receive your refund within 10 business days after that. It will be made to the same form of payment you used to make the purchase.
To return the purchase to a store, pack it up in the original package and take it to an Old Navy store. Bring the credit card that you used and to make the purchase with you. Bring it to a sales assistant along with your receipt and tell them that you want to return it.
If you need any help or have any questions, you can contact an Old Navy customer service representative for help. You can reach one by phone, help forum, or email.
After thousands of Old Navy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together I Need to Return My Old Navy Items and Get a Refund? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Old Navy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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