I need to return my Old Navy items and get a refund.

A simple 10 step guide for solving this common Old Navy problem quickly and effectively by GetHuman

To return your item to Old Navy you will need to do the following steps - Step 1: You will need to get your invoice ready by clicking the return you would like to make once you sign into your account.
Step 2: On the far right of columns you can write the quantity of each item you're returning as well as insert a code for the reason you are returning.
Step 3: Detach the top portion of the invoice for your records
Step 4: Then find or create the shipping label there
Step 5: You can then look in the delivery package for a prepaid return shipping label. If there isn't one, do one of the following: - To ship via the U.S. Postal Service, print out a prepaid USPS return shipping label. - To ship via UPS, print out a prepaid UPS return shipping label.
Step 6: Prepare your package by boxing it up and taping it completely shut
Step 7: Be sure to place the invoice in the box before sealing it
Step 8: Put your shipping label on the outside of the package, and be sure no other labels are present on the package
Step 9: Write down your tracking number for future reference(you will need it later on)
Step 10: Then ship it Nearest locations: https://www.ups.com/dropoff https://tools.usps.com/go/POLocatorAction!input.action?& Once the item is received and reviewed you will be refunded your money, also you can contact customer support for Old Navy here - https://gethuman.com/phone-number/Old-Navy I hope this helps! Let me know if you need any further assistance!
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Author:GetHuman-tdcrobi3 years ago

About this Step by Step Guide

After thousands of Old Navy customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: I need to return my Old Navy items and get a refund.; Missing an apparel when changing them for another sizes; I am writing about an return item from old navy confirmation order TQGF*JY i never recieved my mo...; i wanted to figure out if old navy received my application; Question about a product--tall wide leg yoga active pants--when will more sizes be available?; Faulty merchandise and NO USPS mailing label; Missing apparel when changing it for a different size... So we put together this guide to try to help. It has 10 step(s) to it. It takes an average of 22 minutes to get through these steps according to other users, including time spent working through each step and contacting Old Navy. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Old Navy Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Old Navy that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our I need to return my Old Navy items and get a refund. guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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