How Do I Track My Package with Ontrac?

If you live in Arizona, California, Colorado, Idaho, Oregon, Nevada, Utah, or Washington, you may use OnTrac for your package shipping needs. You can easily track your package online with your tracking number or your account and reference numbers. OnTrac provides a number of different tracking codes to let you know exactly what is happening with your package at each stage of the shipping process.

OnTrac is a regional shipping service in Western United States. Servicing Arizona, California, Colorado, Idaho, Oregon, Nevada, Utah and Washington, OnTrac serves many businesses and individuals by delivering packages in a timely manner. If you are expecting a package through OnTrac, you can track where it is in the process. How do you track your package with OnTrac? You can contact OnTrac customer support here for information and assistance, and you can read below how to track your package.

Tracking Your OnTrac Package

To track your OnTrac package, follow these steps:

  1. Open OnTrac's website in your browser.
  2. Move cursor over "Services" in the menu bar at the top of the screen.
  3. Select "Tracking" from the drop-down menu.
  4. Scroll down the page and click on "Try the New Tracking."
  5. Enter your tracking number and click "Go," or enter the reference number and account number and hit "Go."
  6. You will receive a code or message letting you know where the package is in the shipping process.

OnTrac Codes

OnTrac has a number of codes that let you know the status of your package. Some of those codes include:

  • Incomplete address: If there is insufficient information to deliver, you will get this message.
  • Delivery area inaccessible: If the driver cannot access the delivery area due to road hazards or other barriers you will receive this message.
  • Weather delay: When weather causes delays, expect this message.
  • Delivery address changed: If the new address is still being updated in the system, you will receive this message.
  • COD check collected: The payment for any cash on delivery shipments has been collected for processing.
  • Delivered: Your package arrived at the destination.
  • Company closed: If the business isn't open at the time of delivery, you will receive this message.
  • Recipient refused: If the recipient refused delivery of the package, you will be notified with this message.
  • Received Damaged: If the package was received damaged, you will be notified.
  • Delivered damaged: If the package appeared damaged upon delivery, you will be notified with this message.
  • Dangerous goods: If the item shipped is deemed dangerous or hazardous, you will be notified.
  • Deliver date change requested: You will be notified if the shipper or recipient requested a change in delivery date.
  • Delivered, check contents: The package was delivered and the shipper wants to be notified if any content was missing or damaged.
  • Delivered to neighbor: The package was left with the neighbor along with the address of the neighbor.
  • Delayed: Any delay that isn't weather-related or due to an inaccessible delivery address will have this message.
  • Attempted: The package delivery was attempted but the business was closed for a holiday or other event.
  • Held in Warehouse: The item is being held in the warehouse for the recipient to pick up.

OnTrac takes strides to let you know exactly where your package is in the process. The list above contains a few of the many codes it uses to keep customers informed of package status.

When you ship with OnTrac, you can see where your package is at any time in the process. For more information or assistance, contact OnTrac customer support here.

Why Did GetHuman Write "How Do I Track My Package with Ontrac?"?

After thousands of OnTrac customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Package with Ontrac? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting OnTrac if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for OnTrac Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like OnTrac in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Track My Package with Ontrac? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 6 months ago
Updated 6 months ago
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