Step By Step Guides for Solving Optimum Issues

Instructions to help with popular customer service issues

Popular Optimum How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Optimum customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Optimum customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Optimum customers

No connection. Need to go over modem setup connection.
I’m waiting on a technician to install a new service. They were supposed to be here bet...
Cancel service because I am moving out on Oct *, ****. My billing period is...
Double charged for a whole year. Need refund.
I can’t get the voice feature to work on thectemote
We had a new box installed and it has been attempting to connect for over ** hours. T...
Speak to a representative, finding out prices for upgrading the plan
WiFi does not work through my whole house. Do I need to update my older router and modu...
One of the ALTICE*Optimum vans tress passed my property illegally by going into my driv...
my payment of $**.** is due on ******* however I do not get my social security check ti...
Need help with my internet
My numbers on my phone do not work example press * to talk to customer service I press...
I lost my cable box in a move. HOw much to replace?
I am moving into a new house by October *st we will be in the new house someone spoke t...
One of my cable boxes is not working. Can I bring it into the mamaroneck location and g...
I want to change my router (I have a new one) was on phone for ** min..no answer
Forgot my optimum password and ID
I would like to revue and Discuss my bill
See more issues reported by Optimum customers

Does GetHuman write how-to guides because they are a partner of Optimum?

GetHuman has no affiliation whatsoever with Optimum, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Optimum have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Optimum Reference

Guidance for Other Companies

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