How Do I Dispute a Charge with Optimum?

With so many services in their repertoire, it is no surprise that some charges from Optimum may lead to disputes.For whatever reason you may need to dispute a charge with optimum the tips will help guide you through the process.

Jan 29, 2020

Optimum is a digital services company that offers internet services, home phone service and cable television. Not only can you make do you have access to fast internet with download speeds of up to 400 Mbps but you can also watch over 200 channels on their cable TV.

With so many services in their repertoire, it is no surprise that some charges from Optimum may lead to disputes. Charges from Optimum include phone charges, internet charges and programming charges, all of which can be disputed if the need arises.

Overcharging of utility bills is very common especially for digital services. It is even more so if you have your optimum payments set to be automatically paid.


The first place you should go when you realized an overcharge or a suspicious charge from Optimum on your account is the Optimum support page. Review the topics and ensure that the charge is indeed illegitimate or above the stated amount.

The next step should be to visit the website's support page. You can contact a customer service representative through the support page.

Disputing a charge through the website is usually done through submitting a ticket to Optimum's customer care. The ticket should include as much information about your Optimum account and the unwarranted charge.

Be as descriptive as you possibly can about the charge and why you are disputing it to increase the chance that you will receive a refund. When done, submit the ticket and optimum customer service will contact you soon.

Phone Call

The best way to contact Optimum's customer support to dispute a charge is through their phone number. With a single phone call you can receive help from a live customer support agent and he/she can review the charge to see if it is warranted or not. If it is, the customer service rep should explain the reason for the charge.

The phone line is open 24/7 but it is advisable to call in the morning if you want to skip the 12 minute call hold. You can find the phone number to Optimum's customer support on GetHuman.

Live Chat

Another great option to get in contact with Optimum's customer support department and dispute a charge to your account is to use their live chat. A live chat with Optimum customer support agents is available 24 hours a day, 7 days a week. However, the wait time on the live chat option is absurd and can last more than an hour. To use the live chat to dispute a charge, you can acquire the link to the live chat via GetHuman.


Optimum has a very active presence on Twitter. They are always posting updates of their services on their feed and regularly respond to aggrieved customers. You can send them a tweet and within a few hours you will get a response. If that is too long for you, you can try sending them a direct message on Twitter which also should get a response in a short while. There are thousands of aggrieved Optimum users on Twitter especially disputing charges to their accounts so do not be surprised if it takes longer than expected.

Optimum Store

Optimum has a wide network of Optimum stores spread through the tri-state area. If any of the above methods to contact customer support do not yield any results then it is time to visit an Optimum store in person and dispute the charge directly to a customer's support agent. This method may be slow but they do fix all kinds of problems and if you prefer one on one interaction, this is the method you should use.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Dispute a Charge with Optimum?

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GetHuman has been working for over 10 years on sourcing information about big organizations like Optimum in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute a Charge with Optimum? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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