Optimum is a digital services company that offers internet services, home phone service and cable television. Not only can you make do you have access to fast internet with download speeds of up to 400 Mbps but you can also watch over 200 channels on their cable TV.
With so many services in their repertoire, it is no surprise that some charges from Optimum may lead to disputes. Charges from Optimum include phone charges, internet charges and programming charges, all of which can be disputed if the need arises.
Overcharging of utility bills is very common especially for digital services. It is even more so if you have your optimum payments set to be automatically paid.
The first place you should go when you realized an overcharge or a suspicious charge from Optimum on your account is the Optimum support page. Review the topics and ensure that the charge is indeed illegitimate or above the stated amount.
The next step should be to visit the website's support page. You can contact a customer service representative through the support page.
Disputing a charge through the website is usually done through submitting a ticket to Optimum's customer care. The ticket should include as much information about your Optimum account and the unwarranted charge.
Be as descriptive as you possibly can about the charge and why you are disputing it to increase the chance that you will receive a refund. When done, submit the ticket and optimum customer service will contact you soon.
The best way to contact Optimum's customer support to dispute a charge is through their phone number. With a single phone call you can receive help from a live customer support agent and he/she can review the charge to see if it is warranted or not. If it is, the customer service rep should explain the reason for the charge.
The phone line is open 24/7 but it is advisable to call in the morning if you want to skip the 12 minute call hold. You can find the phone number to Optimum's customer support on GetHuman.
Another great option to get in contact with Optimum's customer support department and dispute a charge to your account is to use their live chat. A live chat with Optimum customer support agents is available 24 hours a day, 7 days a week. However, the wait time on the live chat option is absurd and can last more than an hour. To use the live chat to dispute a charge, you can acquire the link to the live chat via GetHuman.
Optimum has a very active presence on Twitter. They are always posting updates of their services on their feed and regularly respond to aggrieved customers. You can send them a tweet and within a few hours you will get a response. If that is too long for you, you can try sending them a direct message on Twitter which also should get a response in a short while. There are thousands of aggrieved Optimum users on Twitter especially disputing charges to their accounts so do not be surprised if it takes longer than expected.
Optimum has a wide network of Optimum stores spread through the tri-state area. If any of the above methods to contact customer support do not yield any results then it is time to visit an Optimum store in person and dispute the charge directly to a customer's support agent. This method may be slow but they do fix all kinds of problems and if you prefer one on one interaction, this is the method you should use.
After thousands of Optimum customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with Optimum? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Optimum if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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