How Do I Get Technical Support from Optimum?

Optimum offers it's customers many ways to receive technical support. Heres some helpful tips to assist you.

The Optimum brand is available throughout the New York tri-state area and provides a full-in-home connectivity and entertainment package that includes high-speed Internet, voice services, Optimum WiFi, and digital TV.

Optimum packages cost quite a premium so it can be frustrating when the services aren't working properly. Luckily, Optimum offers it's customers many ways to receive technical support. Keep reading for detailed step-by-step instructions on how to reach out to Optimum for technical support.

Check for Reported Outages

Optimum recommends if you're experiencing issues with your phone, TV, or Internet, you first check for reported outages if your area. Login to your account and if there is a reported outage in your area. If there is, it will be displayed on your account.

  1. Go to

  2. Login to your account with your Optimum ID and your password.

If you see there is a reported outage, note that Optimum is aware and doing their best to resolve the problem. There are no additional steps you can take at this time and contacting Optimum will no result in anything.

Confirm You Haven't Missed Payments On Your Account

If there are no reported outages in your area, you may want to check that you haven't missed a payment on your account, before contacting customer support.

  1. Go to

  2. Login to your account with your Optimum ID and your password.

  3. Go to your Billing and see if you have an overdue balance. The Optimum policy is that late or missed payments can cause interruption of service.

  4. If you have an overdue payment, make the payment immediately. After the payment, it can take several hours (or a few days) for your service to be activated again.

Get Assistance Via Optimum Help Desk

If you think you're having a technical issue that is fairly common or a quick fix, you can choose to check out the Optimum Help Desk before contacting customer support. The Optimum Help Desk includes a Customer FAQ, a forum, and an online help desk.

Contact Customer Support Via Phone

If there is no reported outage, you can contact the Optimum Customer Support team via phone for assistance. Note the team is available Monday to Fridays 8:00 am to 1:00 am, Saturdays 8:00 am to 10:00 pm, and Sundays 8:00 am to 10:00 pm EST.

Contact Customer Support Via Live Chat

If there is no reported outage, you can contact the Optimum Customer Support team via live chat for assistance. This option is great if you need assistance outside of the hours that the Customer Service team is available by phone. The live chat is available for support 24 hours a day, seven days a week.

You will be asked to fill out a form with your first and last name, your email address, and the phone number on your account. Under 'Chat Request Type,' you can choose the option that is most relevant to you. The three options are Account/Billing Inquiry, Internet/Voice Inquiry, and TV/Video Inquiry. You will be asked to enter your question, click 'Submit Request,' and you will be connected to a customer support agent.

Note when you're speaking to a live chat agent, you're never expected to share sensitive data such as your social security numbers, credit or debit card information, or other types of banking information. The information provided in the above-mentioned form should be enough to identify you as the user of your account.

Visit an Optimum Store for In-Person Support

If you prefer to speak to someone in person, you can visit your local Optimum store for assistance. You can find the store that is closest to your location here by inserting your zip code.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Optimum Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Optimum in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Technical Support from Optimum? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 4 years ago
Viewed 1,803,162 times
Optimum account
technical support
tech support
account issues
customer support
Technical Support

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!