Installations can sometimes take a little bit of your time. Once you are settled on Optimum as your internet service provider, the only thing left to do is the installation, and you will be all set. Getting an installation appointment is easy. All you need is to follow these steps.
Once you have finished paying for the desired package, log onto the Optimum webpage. Get in touch with Optimum by clicking on the contact at the top of your screen. On the other side of the call is an Optimum representative. You will be in the hands of specialists who will ask you to confirm your address. Note that all the information you offer will remain confidential, and Optimum will only use it for installation and repairs only.
Give the address of the location for installation. The address represents the exact location of your home or office where the installation equipment and the team will arrive. If you are moving to a new location, do not give your current location, or else the equipment and the installation team will show up at your old address.
Choose a day when you can be present for the installation. It's not mandatory that you be available during the installation, but your presence offers some logistical and security advantages. Select a day about two weeks off that coincides with the expiration of your current internet plan to avoid an internet service lapse.
If you plan to do self-installation, make sure you have selected a convenient location for the shipment of the equipment. Make sure you are present to receive the equipment. Confirm the address to avoid confusion and shipping to the wrong place. If you are planning to move and the current occupants of your future house have not moved out yet, mention this to the Optimum representative. The representative will make arrangements with the current occupants.
Last but not least, pay for the installation. Unless you plan to perform the installation yourself, you will need to pay for the services. The Optimum installation fee is around $80. The payment covers outsourced services since optimum does not conduct the installation. The payment will be the final step in scheduling the installation. Once it's done, Optimum will go ahead and assign you an installation team.
After thousands of Optimum customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Schedule an Installation Appointment with Optimum? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Optimum if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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