How Do I Schedule an Installation Appointment with Optimum?

If you have settled on Optimum as your internet service provider and already settled on the internet plan that suits you, you only have one step to go, the installation. You can contact Optimum through the phone to have the date and time set. Confirm your address then pick the most convenient date and time. Once you have made the payment, Optimum will assign you an installation team. You can also install the equipment on your own.

Installations can sometimes take a little bit of your time. Once you are settled on Optimum as your internet service provider, the only thing left to do is the installation, and you will be all set. Getting an installation appointment is easy. All you need is to follow these steps.

Step 1: Contact Optimum

Once you have finished paying for the desired package, log onto the Optimum webpage. Get in touch with Optimum by clicking on the contact at the top of your screen. On the other side of the call is an Optimum representative. You will be in the hands of specialists who will ask you to confirm your address. Note that all the information you offer will remain confidential, and Optimum will only use it for installation and repairs only.

Step 2: Choose the Installation Address

Give the address of the location for installation. The address represents the exact location of your home or office where the installation equipment and the team will arrive. If you are moving to a new location, do not give your current location, or else the equipment and the installation team will show up at your old address.

Step 3: Select a Date and Time for Installation

Choose a day when you can be present for the installation. It's not mandatory that you be available during the installation, but your presence offers some logistical and security advantages. Select a day about two weeks off that coincides with the expiration of your current internet plan to avoid an internet service lapse.

Step 4: Confirm the Installation Request and Your Details

If you plan to do self-installation, make sure you have selected a convenient location for the shipment of the equipment. Make sure you are present to receive the equipment. Confirm the address to avoid confusion and shipping to the wrong place. If you are planning to move and the current occupants of your future house have not moved out yet, mention this to the Optimum representative. The representative will make arrangements with the current occupants.

Step 5: Pay for Installation

Last but not least, pay for the installation. Unless you plan to perform the installation yourself, you will need to pay for the services. The Optimum installation fee is around $80. The payment covers outsourced services since optimum does not conduct the installation. The payment will be the final step in scheduling the installation. Once it's done, Optimum will go ahead and assign you an installation team.

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After thousands of Optimum customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Schedule an Installation Appointment with Optimum? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Optimum if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Optimum Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Optimum in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Schedule an Installation Appointment with Optimum? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Schedule an installation appointment with Optimum
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