Is Optimum Internet Service Any Good?

Optimum provides high-speed internet, digital TV, and telephone-related services for in-home connection and entertainment. Through its partners, Optimum also provides a choice of additional services, technical support alternatives, and smart home devices. Generally, the flexibility that Optimum offers in terms of prices, customer service, type of service, and contracts, among others, ranks above normal in the TV and internet service industry.

Optimum provides cable, internet, and phone services in New York, Connecticut, and New Jersey. For better value, the firm provides bundled packages that integrate services. Optimum subscribers may view all their TV channels and streaming applications in one location with Apple TV using the Altice One app.

What Kind of Internet Plans Does Optimum Offer?

Optimum Online does not require an annual contract with its customers. The cost of installation varies from $99 to $149.99. For $7.99 per month, the business provides insurance plans that cover regular service visit expenses.

  • Pricing: Optimum internet costs between $24.99 and $69.99 per month. However, taxes, fees, and other costs may be applicable.
  • Internet speed: Optimum's internet speeds begin at about 200 Mbps. Download rates of up to 940 Mbps are available with the Gig service. Keep in mind that Optimum cannot guarantee internet speeds since traffic, servers, and your machine's hardware and software setup can all impact your internet speed.
  • Wi-Fi hotspots: Optimum has over 2 million hotspots. To use an Optimum internet hotspot, you must be within range of one, have a device that is Wi-Fi-enabled, an active Optimum online membership, and your username and password.

What Kind of Cable Tv Services Does Optimum Offer?

Customers may bundle television and streaming applications into one package using Altice One, Optimum's one-stop-shop for home entertainment service.

  • Pricing: Optimum TV bundles range from $59.95 to $109.95 per month based on the service tier.
  • Channels: Optimum provides three cable television packages: There are 220 channels on the Core plan, 340 channels on the Select service, and over 420 channels on the Premier Service, which includes premium channels like HBO, Starz, and Showtime. There are also additional sports bundles and foreign networks available.
  • Features and Equipment: You may operate your equipment with voice commands using the Bluetooth-enabled remote control. With a multi-room DVR, you can also watch on-demand television and record up to 10 episodes at once.

What are Optimum Bundle Packages?

Optimum's cable TV and internet bundle packages generally cost between $64.99 and $135 each month and include anywhere from 220 to over 420 channels. The following are a few of the most popular bundles:

1. Core TV

  • Contract Length: 24 Months
  • Pricing: $64.99
  • of Channels: 220
  • of HD Channels: None
  • Internet Speeds: Up to 200 Mbps

2. Internet Select TV

  • Contract Length: 24 Months
  • Pricing: $89.99
  • of Channels: 340
  • of HD Channels: 110
  • Internet Speeds: Up to 300 Mbps

3. Internet Premier TV Plus Internet

  • Contract Length: 24 Months
  • Pricing: $99.99
  • of Channels: 420
  • of HD Channels: 140
  • Internet Speeds: Up to 420 Mbps

N/B: These prices do not include fees, charges, and taxes.

Frequently Asked Questions

Q1. What modems are compatible with Optimum online?

Optimum Online is compatible with several Cisco, Netgear, Arris, and Motorola modems.

Optimum only allows retail voice modems to be used if bought from the Arris shop.

Q2. Can you pay your optimum bill online?

Yes, using the Optimus account and billing site, you may pay your Optimum bills online.

Q3. How do I contact Optimum customer care service?

Optimum clients may reach out to support experts at any time of day via the Optimum Support app or online. The company's website lists local numbers for Brooklyn, New Jersey, Connecticut, Long Island Westchester, and the Bronx. Additionally, Optimum customer assistance is available 24/7 through Optimum's virtual help desk.

Q4. Can I buy and use my own cable box for optimum?

Yes, as long as the cable box is Optimum-certified. To access Optimum digital cable services, you'll need a CableCARD-compatible device (such as a TiVo).

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert
Is Optimum Internet Service Any Good?

Why Did GetHuman Write "Is Optimum Internet Service Any Good?"?

After thousands of Optimum customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Is Optimum Internet Service Any Good? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Optimum if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Optimum Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Optimum in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Is Optimum Internet Service Any Good? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Asked a year ago
Updated 2 months ago
Viewed 9,729 times
optimum isp
optimum customer service rating
optimum customer reviews

What customers are saying about this and similar problems

Would like to reinstate cable service but I have a past due balance
Would like to reinstate cable service but I have a past due balance
I am having issues with my webmail not loading. I can only see the top few emails and...
I am having issues with my webmail not loading. I can only see the top few emails and...
Phone not working *** *** ****
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!