Step By Step Guides for Solving Optus Issues

Instructions to help with popular customer service issues

Popular Optus How-to Guides

What Are GetHuman How To Guides?

While we haven't spent enough time writing useful manuals on how to solve Optus customer care issues, it is something that we often do for larger companies. A larger company example would be our iTunes how to guides page. And also our Capital One guide page. From those examples, you should be able to get a sense of how we try to figure out which issues are ailing customers the most and then we get expert writers on the case to translate our knowledge of a solution into a guide for you to use for free. All of this is possible of course because millions of customers every month use this information and share it with each other. So thank you again for sharing! And sorry we don't have more free help to offer for your Optus problem that you're facing.

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Optus customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Optus customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Optus customers

Hi, I’ve currently beeen facing some financial hardships. I had recently lost my job at...
tired of explaining my issue over and over again and I have already sent complaints pre...
Hi, My name is Sean Johnston Acount number: ************** I have been a Optus customer...
i spoke to an optus representative last tuesday regarding calling overseas mobiles from...
I have contacted you by phone and been referred to livechat. I would like to request a...
I cannot get internet at home account number **** **** **** **.*I have spent over * hou...
My fone has no signal daily,,no one can call me ,my fone is totally off network, no in...
I livechat with optus last month when my bill for my home phone*broadband bundle was hi...
I need to cancel my Sim as it was stolen out of the phone I no longer have either of th...
You are AGAIN ttrying to charge me for a fee you waived MONTHS AGO. I have spent hours...
I would like to make a phone call overseas but realise don't explain clearly the choice...
I had a two year Iphone*Plus plan that expired **nd August. I went to Optus store to as...
I have signed up for Optus nbn. I was promised several times that it would be activated...
I paid$***.** on BPay and it has not been recorded - I paid * August and Optus are stil...
I would like to change my Optus*Foxtel cable TV package. Why can't I do this on-line?
MARY ca******** MORTIMER st'*KURRALTA PARK*A*C ***************d.O.b. *******Just receiv...
Hi, I changed from telstra to optus to get wifi calling on thursday.... this has taken...
unsolicited calls -some during the night - most very early morning or late evening. so...
See more issues reported by Optus customers

Does GetHuman write how-to guides because they are a partner of Optus?

GetHuman has no affiliation whatsoever with Optus, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Optus have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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