Step By Step Guides for Solving Optus Issues

Instructions to help with popular customer service issues

Popular Optus How-to Guides

What Are GetHuman How To Guides?

While we haven't spent enough time writing useful manuals on how to solve Optus customer care issues, it is something that we often do for larger companies. A larger company example would be our GameStop how to guides page. And also our Verizon Wireless guide page. From those examples, you should be able to get a sense of how we try to figure out which issues are ailing customers the most and then we get expert writers on the case to translate our knowledge of a solution into a guide for you to use for free. All of this is possible of course because millions of customers every month use this information and share it with each other. So thank you again for sharing! And sorry we don't have more free help to offer for your Optus problem that you're facing.

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Optus customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Optus customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Optus customers

My home phone not working since I have been with NBN you did ask me to fill in form to...
I have been connected with NBN for * month now but my home phone (land line ) not work...
I need the nu.umber of my dongle
My sim won’t activate on my phone
* days ago I recharged my phone with a ** dollar recharge. I usually only recharge with...
Last Thursday May *, I telephoned Optus to find out why my husband's email was not work...
I currently have a pre-paid plan with Kogan. During February*March, there was an illega...
Just switched over from cable to NBN, * hrs ago.*Internet is working fine, however I ca...
I was on a combined bundle with my mobile phone and NBN Internet. I then moved house a...
i am currently on hold. My phone battery will run out soon. I have been trying for week...
My Optus landline & broadband connection has some reliability issues. It is most eviden...
I had various difficulties with Banks & their Apps after the changeover from old phone...
hello my name is brian Purcell and we were robbed through a break and enter on the **th...
Service ********** A*c No. **** **** ****For the last fortnight our landline has been...
Well my name is cheryl Boyle*Dob ************ Stratum Ave doreen vic *****Mobile cheryl...
We have been experiencing atrocious, interrupted and very slow Internet speeds for our...
My motjer's landline no is *********it has been disconnected - she is ** years old and...
I have been calling for the past four days about my internet and phone not working. Fou...
See more issues reported by Optus customers

Does GetHuman write how-to guides because they are a partner of Optus?

GetHuman has no affiliation whatsoever with Optus, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Optus have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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