If you need technical help when using Optus, you can always get it from the customer support team. There are plenty of ways to contact them and get the help you need.
Contacting them Over the Phone
The best way to seek help from Optus is over the phone. You will be connected with a representative in an average of 22 minutes. You may call Optus at any time you want. You will always reach someone to help you. When speaking with an agent, tell them your problem in as much detail as possible. Optus has a very friendly customer support team so you are likely to get the help you need. They always strive to keep customers happy.
Tips When Calling Optus
1. Know What You Want
Before calling Optus, you must know exactly what you want. You should be willing to explain your expectations and the details of your problem. If you don't know exactly what you want, it may be difficult to get help. You should be able to tell the representative exactly how you want them to help you.
You do not need to use technical terms when describing your problem. You should, however, be able to explain what went wrong and when you noticed the problem. When seeking technical support, the quality of help you get depends on the number of details you offer. While it is important to know the exact resolution that would make you happy, you must keep an open mind.
2. Be Willing to Spend Lots of Time
Do not call Optus when you do not have lots of time to spare. Dealing with the representative may take a lot of time. If you are rushing through the process, you may not have time to explain the problem as you should. Even though the average wait time is 22 minutes, you may need to wait longer than that. Speaking with an agent and explaining your problem takes some time too. Other things that you should consider include the time it may take for you to be transferred to a different department and the extra time if you call during a busy time of the day.
You should be ready to wait on hold if the representative asks you. Even though this process can be frustrating and time-consuming, it may be necessary. It makes sure that you get the service you need.
3. Avoid Distractions
Ensure that your environment is quiet and free of distractions when you make your call. If you have trouble hearing the representative, it may be difficult for you to get the help you need. Do not call while you are running your errands, driving, or unable to pay full attention.
4. Maintain a Positive Tone
Even though your problem may be frustrating, try to maintain a positive tone throughout the call. Do not use language that may come off as abusive or insensitive. The representative is likely to go out of their way to help you if you sound like a nice person.
Getting Help From the Help Desk
The help desk is another great way for you to get technical support when you need it. It has plenty of targeted tips and reminders. You may get help in an average of 59 hours. It is a chance to get help from other Optus users. The help desk is the first platform to seek support if you have any technical problems. You can find help for just about any problem.
If you want to connect with Optus fast, you should seek the help of GetHuman. Explain your problem in details and they will connect you with the support team fast.\
After thousands of Optus customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get technical support from Optus? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Optus if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Optus in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get technical support from Optus? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.