How Do I Cancel My Services and Turn Off Auto Renewal on Ourtime.com?

This article describes how to cancel your Ourtime.com account. It also describes how to turn off the auto renew feature for billing on your Ourtime account, so that you do not accidentally get overcharged. The reasons for needing to turn off the auto renew when canceling are given as well. Detailed instructions are provided.

Ourtime.com is a dating service for the 50+ age group. If you have settled into a committed relationship, or are not satisfied with your results at Ourime.com, then you will want to make sure that you not only cancel your account but turn off the auto renew feature as well.

Ourtime uses auto renew for its accounts to make sure that you don't accidentally get communications cut off with a promising new contact just because you forgot to pay your monthly bill. It also insulates you from future price increases and from certain fees. However, Outime.com keeps your account technically active even after you cancel it, until you're your current subscription runs to its contracted end. This allows you to change your mind without losing all of your information and contacts. It is removed from the website, but it is not technically gone until the end of your contract. You don't want to run the risk of having auto renew accidentally charge your card again during this period, so it's best to make sure you turn the auto renew feature off when you cancel your account.

How to Turn Off Auto Renew

  1. Go to Ourtime's home page.
  2. Click the "Member log in" link near the middle of the page and log into your account.
  3. Click on the Settings tab in the upper right hand corner.
  4. Select My Account from the drop down menu.
  5. Click on the Account Status tab.
  6. Click on the View Account Status link that appears.
  7. Click on the More Account Status Changes link.
  8. Click on the Remove Automatic Renewal option from the list of options.

How to Cancel Your Ourtime Account

  1. Go to Ourtime's home page.
  2. Carry out steps 2 through 7 of the procedure given above.
  3. Click on the Remove My Profile option from the list of options.
  4. Answer the questions in the text fields provided, including a question about your reason for canceling your account.
  5. Confirm your account's cancellation.

If you have any problems with the procedures given above, or if you feel you were charged because of an auto renew error, you will need to contact Ourtime's customer support. You can find the number here.

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How Do I Cancel My Services and Turn Off Auto Renewal on Ourtime.com?

Why Did GetHuman Write "How Do I Cancel My Services and Turn Off Auto Renewal on Ourtime.com?"?

After thousands of Ourtime.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Services and Turn Off Auto Renewal on Ourtime.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ourtime.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Ourtime.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Ourtime.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Services and Turn Off Auto Renewal on Ourtime.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Updated 5 months ago
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