How Do I Recover My Account?

There's many of reasons why you may need to recovery your account. these helpful tips can assist you with this.

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Account recovery reasons on typically involve four scenarios. The first, and most common one, is that a user has forgotten their password. The second scenario is if the user has lost access to the email address with which they signed up on The third reason why users want to recover their accounts is if their account is hacked and they want to change their log in details. The last reason for account recovery on is that a user cancelled their account subscription, accidentally or intentionally, and now wants to reactivate their subscription.

Change password

If you have forgotten your password, then you will follow the following process:

  1. Launch your web browser and open
  2. On the log in page, you should see the 'Forgot Password' tab next to the log in fields. Click the tab
  3. You will be directed to the password rest page where you will be prompted to submit the email address affiliated with your account. Fill in the email address and type the captcha code. Click 'Continue' when you are done
  4. A link to the password reset page will be sent to your email address. Open your inbox and click the link. If you do not see the email in your inbox check for it in the spam or bulk folders. If the link does not load, copy and paste it into the browser and click 'Enter'
  5. Input your new password and confirm it by logging in. Your account is now recovered and in your control.

Change email

If you no longer have access to your email address, you will have to change it in your account information. You can do this through the following process:

  1. Launch your web browser and open
  2. Log in to your account with the old email address
  3. Select 'My Account' and proceed to click the pen icon to edit your account information.
  4. Change your email address and will send a message to the email to confirm the change.
  5. Click the link in the email or paste in your browser and open it to confirm the change.

Security breach

If you suspect that your account has been compromised by fraudulent people, then you should follow the above steps to change your email address and password and lock out the fraudster(s) from your account. You should then report the breach to to customer care.

Account Reactivation

If you cancelled your subscription and want to reactivate it, you can do it through the website. Reactivating your account will initially give you access to free services on your account but not the paid for services. You will be asked whether you want to reactivate your account and once you agree you will be redirected to the reactivation page.

On the reactivation screen, select whether you want your account to be publicly visible or you want it hidden. To activate your account to a fully paid subscription, do the following:

1. Launch your web browser and open

2. Log in to your account

3. Click 'Settings' in the top right corner of the account page

4. Click 'My Account' from the drop-down menu and select 'Account Status'

5. In the Account Status section, click 'View Account Status'

6. Click 'Upgrade Now' to evaluate your package options and chose the most applicable one.

To contact's customer support for account recovery issues, it is best to call their mobile number which you can retrieve from GetHuman.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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How Do I Recover My Account?

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Asked 4 years ago
Updated 4 years ago
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account access
recover account
lost password
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