How Do I Exchange My Order? is dedicated to providing quality merchandise to help homeowners in realizing their interior design preferences. Part of this service also incorporates providing helpful information to assist buyers in solving issues that arise when using the service. This guide offers a step-by-step guide to help individuals in exchanging their orders through the return policy. It also captures the highlights of the entire return program. is a renowned American internet retailer headquartered in Midvale, Utah, near Salt Lake City. It was initially founded as D2, Discounts Direct, in 1997 and its services mainly revolved around the exclusive sale of surplus and returned merchandise in an online e-commerce marketplace.

Its services also incorporated the liquidation of the inventories of at least 18 failed e-commerce businesses at below-wholesale prices. From dealing with closeout merchandise, the organization has gradually become a trusted supplier of new décor, furniture, bedding, and a wide variety of household items.

The retailer works with an order system whereby the client places an order, and it is finalized once it's been transmitted and transferred to the warehouses for shipment preparations. Once an order has been submitted, no change can be made.

However, if you want to exchange an order, you can follow the retailer's return policy to get a refund so you can purchase a different item or exchange the one you have at the same price. Here's how to go about the return process:

  • Go to
  • At the top right corner of the homepage, click on the icon reading "My Account".
  • If you already have an account, focus on the "Sign In" section of the page.
  • Enter your email address and password.
  • Select "Sign In".
  • From your dashboard, click the "Orders and Returns" tile.
  • Right next to the item you want to return, click on "Return Item."
  • Provide the relevant return information relating to your item.
  • Select the "Submit Return" option.
  • Once you're done, print your shipping label and follow the provided instructions to return your item.

You will receive a return confirmation via email that includes your return shipping label and return instructions.

If you used's Guest Checkout to place an order, follow the process below to start the return process.

  • Visit the homepage at
  • Select "My Account" at the top right corner of the website.
  • Focus on the side containing the "Create Account" information.
  • Enter the email you used to place your order.
  • Develop a fool-proof password then create your account.
  • Once you've done this, follow the guidelines stipulated above to proceed with the return process.

You should also know the retailer's return policy which has the following components.

  • The return process should start within 30 days after you've received your product.
  • The item being returned should be in unused or new condition with all the original inserts and accessories still present.
  • Shipping responsibilities fall solely on the buyer in cases of buyer's remorse returns such as when you've changed your mind, you aren't pleased with your product, or if you made a mistake when placing the order.
  • The retailer will refund the entire cost of the merchandise and the shipping charges if the product return is due to error on their part or because your item was defective.
  • Buyers should strive to ship the returned item to facilities within 45 days after receiving it.
  • Once your product has been received, inspections are conducted and the retailer refunds buyers based on the item's condition. A partial refund is given to individuals with products that have been opened or used.


As pre-mentioned, once you've placed an order and it's been submitted, no alterations can be made. However, the retailer provides workable options for you in the event you need to make changes to your order. For instance, you have a 30-minute window to cancel your order immediately after you've placed it. Alternatively, if you wanted to put an extra order, you can create a separate order for that item. Additionally, you can contact its customer care desk, which is ever-ready to help.

Why Did GetHuman Write "How Do I Exchange My Order?"?

After thousands of customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange My Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Exchange My Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Updated a year ago
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Exchange order

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