Overstock.com is a renowned American internet retailer headquartered in Midvale, Utah, near Salt Lake City. It was initially founded as D2, Discounts Direct, in 1997 and its services mainly revolved around the exclusive sale of surplus and returned merchandise in an online e-commerce marketplace.
Its services also incorporated the liquidation of the inventories of at least 18 failed e-commerce businesses at below-wholesale prices. From dealing with closeout merchandise, the organization has gradually become a trusted supplier of new décor, furniture, bedding, and a wide variety of household items.
The retailer works with an order system whereby the client places an order, and it is finalized once it's been transmitted and transferred to the warehouses for shipment preparations. Once an order has been submitted, no change can be made.
However, if you want to exchange an order, you can follow the retailer's return policy to get a refund so you can purchase a different item or exchange the one you have at the same price. Here's how to go about the return process:
You will receive a return confirmation via email that includes your return shipping label and return instructions.
If you used Overstock.com's Guest Checkout to place an order, follow the process below to start the return process.
You should also know the retailer's return policy which has the following components.
As pre-mentioned, once you've placed an order and it's been submitted, no alterations can be made. However, the retailer provides workable options for you in the event you need to make changes to your Overstock.com order. For instance, you have a 30-minute window to cancel your order immediately after you've placed it. Alternatively, if you wanted to put an extra order, you can create a separate order for that item. Additionally, you can contact its customer care desk, which is ever-ready to help.
After thousands of Overstock.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange My Overstock.com Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Overstock.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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