How Do I Track My Order?

This GetHuman Guide explains how to track an order as an account holder and as a guest. While Overstock cannot display information for order shipped by USPS and USP-MI, both account holders and guests can see where their order is shipping from and how long it should take to get to its destination, as well as when it was delivered. customers can purchase products using an Overstock account or by checking out as a guest. When you receive a shipping confirmation email, it means your order is being processed, but tracking information may not be available for 24 hours after you placed your order with Overstock. Oversized items can take 1 to 6 weeks for delivery and tracking may not be available for these items.

Additionally, Overstock can only display a delivery confirmation number for packages shipped by USPS and UPS-MI. And international orders won't show any tracking information until the shipment leaves a U.S. shipping hub. Information regarding any extended warranties purchased at the time of checkout will be sent by email and you can also see extended warranty information in your Overstock order details.

If you haven't received any order or shipment confirmation email notifications or you have other questions or concerns about how to track your order, contact Overstock Customer Service.

How to Your Track Order

If you have an account with Overstock, you can easily check the status of your order by logging from the home page and clicking on the order you want to track.

Note: If you checked out as a guest, you'll need to wait for a tracking number in a shipment confirmation email to check the status of your order.

Track Your Order as a Guest

To track your Overstock order as a guest, go to the bottom of Overstock's Help Page and click on the Track My Order button in the lower, left hand corner. Then, a pop-up will prompt you for your Order Number and Tracking Number for your package which you can find in your shipment confirmation email.

Common Order Status Terms

Here are a several common definitions of order statuses you may see:

  • Submitted: Your order was successfully placed with

  • Processing: Your order is being processed at an Overstock warehouse. Orders are usually shipped within 2 days of the order being placed.

  • Shipped: Your order has been handed over to a mail carrier. You should have received a tracking number in a shipment confirmation email.

  • Delivered: The carrier delivered your order. You can use your tracking information page to see if the driver left any notes regarding where they left the package.

Why Did GetHuman Write "How Do I Track My Order?"?

After thousands of customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Track My Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Asked 2 years ago
Updated 2 years ago
Viewed 540,764 times
How to track your order; how to track your order as a guest

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