How do I return or exchange an item with PETCO?

A simple 5 step guide for solving this common PETCO problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email, Password, Order Number
You can check the return page here for more information.
Log in to My Account.
Go to "Order History"
Click "Print a Returns to Store Receipt."
Print "Returns to Store Receipt"
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Author: Ollie • February 10th, 2016

About this Step by Step Guide

After thousands of PETCO customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I return or exchange an item with PETCO?; I am out of town. I was told by Petco that my order was delivered to my home but, my brother went...; I have a long list of complaints about the Sioux City store; Purchased a ferret and the ferret had a microchip impanted in it.; PETCO-I placed a auto ship dog fod order and have not received the second shipment. Why?; I received something different than I ordered... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 14 minutes to get through these steps according to other users, including time spent working through each step and contacting PETCO. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for PETCO Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like PETCO that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I return or exchange an item with PETCO? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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