PNC Bank, a subsidiary of the PNC Financial Services Group Inc., is an American financial services corporation and bank holding company. PNC derives its initials from the merger between Provident National Corporation and the Pittsburgh National Corporation.
The bank is currently among the largest, operating within 21 states with 9,051 ATMs and 2,459 branches nationwide. It serves the transactional needs of businesses and individuals across the United States. It also offers financial solutions such as information processing, loan servicing, estate planning, and asset and wealth management services.
That aside, just like other financial corporations, PNC allows its customers to initiate chargebacks in the event they've encountered transactions they don't recognize or those that are borderline fraudulent.
As such, PNC Bank customers can dispute charges to their credit and debit cards as well as online banking transactions if goods and services aren't delivered on time, the goods received are damaged, and when they don't explicitly authorize a purchase.
Regardless of the situation, below are some steps you can follow when disputing a charge with PNB Bank to help you along the way.
How do I dispute a charge with PNC Bank?
As aforementioned, you can dispute a charge on your PNC Bank credit or debit card virtually through your online banking account by visiting the Customer Service section. There's a different process to be followed when disputing transactions on either your credit or debit card. After that, you can follow the steps below to help you in fighting credit card transactions:
To dispute debit card transactions:
To dispute PNC online bill pay transactions, you can follow the guidelines below to help you along the way.
With that in mind, you should always remember that PNC's chargeback or transaction dispute policy is geared towards protecting your identity and finances against fraudulent practices. The bank also allows you to report any suspicious account activity following the process outlined below. Its reporting policy advises customers who suspect they may be the target of fraudulent activities too;
You can contact the customer service desk if you've encountered a hitch when trying to dispute credit and debit card transactions as well as online bill pay transactions. Also, the customer care team may help with disputes associated with checks and pre-authorized payments.
After thousands of PNC Bank customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with Pnc Bank? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting PNC Bank if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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