Our phone is not answering calls

A simple 8 step guide for solving this common problem quickly and effectively by GetHuman

There are a couple of things you can do. If the phone isn't ringing, then try increasing the volume up by pushing the up arrow on the phone.
If that doesn't work, your phone could be stuck in Silent Mode. To turn this off Press Menu then #238
Use the up and down arrows to select the desired setting then press Save
Enter the time and amount of when you want this setting to start
Select AM or PM
Select the time you want this feature to end
Press Save then Off
If this doesn't work you can check the Troubleshooting section of the manual here
Do you have this same issue? Get started now with our tips and tricks.
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Author: Adam • April 26th, 2016

About this Step by Step Guide

After thousands of customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Our phone is not answering calls; What is the USB port format on a Panasonic ddr model which-rt***; I have KX-TGE***, making international call, requires *, how do you get a * sign?; the handset keeps saying I need to get closer to the base....I am standing right next to it. What's wrong and how do i fix it?; Need owners Manuel for cordless phone. Model * kx-tg****. Having issues with speaker phone and mute *; please i need the terminal password for Panasonic eluga... So we put together this guide to try to help. It has 8 step(s) to it. It takes an average of 7 minutes to get through these steps according to other users, including time spent working through each step and contacting And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our Our phone is not answering calls guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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