How Do I Cancel My Pandora Account?

read these helpful tips on how to deactivate, cancel, or permanently delete your Pandora account.

Pandora is an excellent service for all your music needs. However, if you feel you're done with your Pandora account, or if you're moving out of the US, you may wish to cancel your Pandora account. Pandora has both free and subscription-based services, so select the option below that best fits your scenario. Keep reading for simple instructions on how to deactivate, cancel, or permanently delete your Pandora account.

Deactivate Your Pandora Account

Pandora doesn't have a process in place to deactivate or temporarily suspend your account. If you're a paid subscriber, you can cancel your Pandora subscription (see below), and resubscribe at any point. If you're a free listener, your account will simply remain open even when you're not using it. When you choose to start using your Pandora account again, you'll still have the content and Thumbs you've curated within your account.

Permanently Delete Your Free Pandora Account

From Mobile

  1. Open the Pandora app

  2. Select the menu icon.

  3. Click on 'Settings,' and 'Account.'

  4. Select 'Delete Account.'

  5. You will receive an email confirming your cancellation.

From Desktop

  1. Go to www.pandora.com

  2. Log into your account.

  3. In the top right corner of the screen, click on the picture or initial icon for your profile.

  4. Click on 'Settings,' and 'Account.'

  5. Select 'Delete Pandora Account' at the bottom right corner of the page.

  6. You may have to re-enter your password to confirm.

  7. You will receive an email confirming your cancellation.

Cancel Your Pandora Subscription

In order to cancel your Pandora subscription, you'll have to refer to your banking statement to confirm where you're being charged for the service. You will then have to use the corresponding vendor to cancel the subscription.

From Desktop

  1. Go to www.pandora.com

  2. Log into your account.

  3. In the top right corner of the screen, click on the picture or initial icon for your profile.

  4. Click on 'Settings,' and 'Subscriptions.'

  5. Select 'Switch Plans.'

  6. Click on 'Cancel Subscription' in the bottom corner of the screen.

  7. You may be asked to enter your password again to confirm the cancellation. You will have access to your subscription benefits until the end of the current billing period.

From Android

  1. On your phone, go to the Google Play store.

  2. Under 'Subscriptions,' find 'Pandora.'

  3. Select 'Cancel Subscription' and follow the instructions to confirm the cancellation.

  4. You will receive an email confirming your cancellation.

From iPhone

  1. On your mobile phone, go to 'Settings.'

  2. Select 'iTunes & App Store,' and then tap your 'Apple ID.'

  3. Select 'View Apple ID.'

  4. You will be asked to log in with your Apple ID if you're not already logged in.

  5. Find the Pandora subscription, and select 'Edit.'

  6. Click 'Cancel Subscription' and follow the prompts to confirm your cancellation.

  7. Select 'Done.'

  8. You will receive an email confirming your cancellation.

Cancel Through Roku

  1. Go to https://my.roku.com/account/subscriptions.

  2. Find 'Pandora' and select 'Unsubscribe.'

  3. You will receive an email confirming your cancellation.

Permanently Delete Your Pandora Plus or Pandora Premium Account

To permanently delete your Pandora subscription account, you will first have to cancel your subscription. See above for instructions on how to cancel your Pandora subscription based on how you signed up for the service.

After you've canceled your subscription, you now have a free account and you can follow the instructions outlined above under the 'Permanently Delete Your Free Pandora Account' instructions.

Note that uninstalling the Pandora app from your phone doesn't delete your account or stop your paid subscription.

If at any point, you're experiencing technical difficulties canceling your account, you can reach out to the Customer Service team at Pandora here. The Customer Service team is available via phone 24 hours a day, seven days a week.

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How Do I Cancel My Pandora Account?

Why Did GetHuman Write "How Do I Cancel My Pandora Account?"?

After thousands of Pandora Radio customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Pandora Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Pandora Radio if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Pandora Radio Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Pandora Radio in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Pandora Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked a year ago
Updated 3 months ago
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