How Do I Recover My Pandora Radio Account?

There are a few ways you can lose access to your Pandora account. You could forget your password. You could lose or break your phone and no longer know what email you used with your Pandora account. Your subscription can even get accidentally transferred. Fortunately, these problems are usually easy to solve.

If You Transferred Your Subscription

Your subscription can accidentally get transferred if you and somebody else are using the same Apple ID on your IOS devices or if you and somebody else are sharing a Google Play account on your Android devices. If your subscription has accidentally been transferred:

• Open the Pandora app.
• Go to your profile.
• Click on the Settings gear icon in the upper right corner.
• Select the Upgrade option.
• Select Retrieved Your Subscription.
• Enter your Apple ID password on an IOS device, follow the additional instructions on an Android device.

If You Lost Your Password

Most people have several social media accounts, bank accounts, shopping accounts, and more, making it difficult to remember passwords for things like Pandora accounts. If you have forgotten the password for your Pandora account, then take the following steps to reset your password:

• Launch the Pandora app if you are using a mobile phone. Go to the Pandora home page if you are using a PC.
• Click the Log In link.
• Click the Forgot Password link underneath the sign in fields.
• Enter the email address that is linked to your Pandora account.
• Open that email.
• Click on the link sent in the recovery email.
• Check your Spam mail if the recovery email doesn't appear in a few minutes.
• Enter the new password on the page that opens up after clicking the link in the recovery email.

If You Lost Your Email

It can be easy to forget the email that is linked with your Pandora account, if it's an old one, and if you lost access to a device with the right autofill information. Unfortunately, Pandora does not offer an option for recovering your email yourself. If you have lost the email linked to your Pandora account, you will need to call customer service, and see if they can help you. If you are able to prove to them that you are really you, then they can restore your access to the account. You can find their number here.