How Do I Report an Overcharge on My Pandora Radio Account?

If you have recently noticed an overcharge on your Pandora Radio account, it can be quite simple to fix with these helpful tips.

Pandora is an American internet radio streaming service that plays songs in playlists by genres or similarities. The company was founded in 2000 and is available throughout the United States. Pandora has several different kinds of subscriptions and customers choose to pay on a monthly basis or on an annual basis (for a small discount).

If you have recently noticed an overcharge on your Pandora Radio account, it can be quite simple to fix. You can choose to contact Pandora Radio customer support either over the phone or online. Follow the below step-by-step instructions for both options.

Contact Pandora Online

If you see an overcharge or a double charge on your statement, you need to report the problem immediately. Before you reach out to Pandora, verify which vendor you pay your Pandora subscription through. Check your bank statement to see if the charges are coming through iTunes, Google Play, Roku, Amazon, PayPal, or directly from Pandora.

If you're being charged through PayPal, you will need to provide the email associated with the PayPal account. If you're being charged through Google Play, you will need to provide the Gmail account associated with your Google Play account.

  1. Go to

  2. Under 'I need help with…' type in 'Overcharge or Double Charge on Account.'

  3. Under 'Topic,' select 'Billing & Subscription.'

  4. Under 'Sub-Topic' you can scroll down and choose 'Double Charged.'

  5. You will be asked to provide your full name, the best email to reach you at, and the email associated with the Pandora account.

  6. You will be asked to select the device you're using for Pandora Radio.

  7. You are allowed to fill out a message about the issue. Explain the charge amounts, the dates you were charged, and which method of payment. For example, if you are being charged on a credit card. As mentioned above, if you're being charged through an external provider, mention it in your message. The more details you provide, the faster the issue will be resolved by the customer service team.

  8. You are given the choice to attach a file.

  9. Select 'Send Email.'

  10. A customer service representative will be in contact with you about the overcharge via email. This may take several business days.

Contact Pandora's Customer Service Team Via Phone

If you don't want to wait to receive a response via email, you can reach out to Pandora Radio's Customer Service Team. The team is available 24 hours a day, seven days a week. The average wait time is 33 minutes.

When you have your Pandora Radio subscription through an external vendor, such as iTunes or Google Play, Pandora may not always be able to assist you with overcharges. If the mistake is not the fault of Pandora, they will redirect you to reaching out to the vendor in question.

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How Do I Report an Overcharge on My Pandora Radio Account?

Why Did GetHuman Write "How Do I Report an Overcharge on My Pandora Radio Account?"?

After thousands of Pandora Radio customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report an Overcharge on My Pandora Radio Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Pandora Radio if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Pandora Radio Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Pandora Radio in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report an Overcharge on My Pandora Radio Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 3 years ago
Updated 9 months ago
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