How Do I Upgrade or Downgrade My Pandora Account?

Pandora is an American music streaming service. The service is offered through parent company Sirius XM Satellite Radio. Pandora was founded in January 2000 and had over six million subscribers in 2018. Customers pay a subscription fee to gain access to a wide variety of streaming services for radio and podcasts.

Pandora offers three types of subscription models: Pandora Plus, Pandora Premium, and Pandora Premium Family. You can choose to upgrade or downgrade your subscription at any time.

Upgrade or Downgrade Your Account On Desktop

  1. Go to www.pandora.com

  2. In the top right corner select 'Log In.'

  3. Sign in to your account with your email address and password.

  4. In the upper right corner, click on the Setting icon. Select 'Settings' and 'Subscription.'

  5. Select 'Switch Plans.'

  6. Follow the prompted instructions to downgrade or upgrade your plan.

  7. Click on 'Save.'

  8. You will be asked to enter your password for confirmation.

  9. You will receive an email confirming the changes made to your account.

Upgrade or Downgrade Your Account On iPhone

If you subscribed to Pandora through the app, you'll need to make changes to the subscription on your iPhone or tablet.

  1. Open 'Settings.'

  2. Click on your name at the top of the screen.

  3. Select 'iTunes & App Store.'

  4. Select your 'Apple ID' at the top of the screen.

  5. Click on 'View Apple ID.'

  6. You will be asked to provide your password for your iTunes account. Select 'Sign In.'

  7. Scroll down and click on 'Subscriptions.'

  8. Find the Pandora subscription and tap it to edit.

  9. Select the new type of subscription you want.

  10. You will be asked to confirm your changes.

  11. You will receive an email confirming the changes you made to your Pandora subscription.

Upgrade or Downgrade Your Account On Android

If you subscribed to Pandora through the app, you'll need to make changes to the subscription on your Android phone or tablet.

  1. Open the Google Play Store app.

  2. If you're not signed in to your account, you'll need to sign in at this point.
  3. Tap 'Menu' and 'Subscriptions.'

  4. Find the Pandora subscription and click on it.

  5. Select the new type of subscription you want.

  6. You will be asked to confirm your changes.

  7. You will receive an email confirming the changes you made to your Pandora subscription.

Upgrade or Downgrade Your Account Through Calling Pandora Customer Service

If you're having difficulties making changes to your Pandora subscription online or through the app, you can contact the Pandora Customer Support Team by phone.

When asking for help with changes, make sure to clarify if any fees apply. Ask the customer support representative to stay on the line with you until you have received the email confirming the changes, and have had a chance to review the email.

Ask the customer service representative when the new subscription will come into effect.

Note if you're upgrading your subscription, there will be an increase in costs.

If you are downgrading your subscription plan, there may be cancellation fees that apply. You will still be able to access your subscription model until the end of the current pay period. You need to make the changes to your subscription plan at least one business day before you're charged your monthly fee.

If you're trying to cancel after a free trial, you need to make sure you cancel your subscription before you're charged for the first month.

How Do I Upgrade or Downgrade My Pandora Account?

Why Did GetHuman Write "How Do I Upgrade or Downgrade My Pandora Account?"?

After thousands of Pandora Radio customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Upgrade or Downgrade My Pandora Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Pandora Radio if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Pandora Radio Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Pandora Radio in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Upgrade or Downgrade My Pandora Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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