Pandora is a music streaming service with 250 million registered users. Pandora offers a paid premium version and a free version that includes advertisements. For a monthly fee, you can access Pandora Premium, which consists of the ability to choose and play any song, download songs, and have no ad interruptions during your music streaming experience. When you are streaming a song with Pandora, you may experience pauses or cutting out that can be frustrating. In this guide, you will learn why your songs cut out when using Pandora.
One of the most common reasons your Pandora streaming is cutting out is the internet connection. Like most streaming services, Pandora requires a stable internet connection to stream smoothly. If the internet connection you are connecting to is not functioning optimally, the song on Pandora will buffer during its stream causing it to cut out.
To test your internet connection to make sure it is working correctly, use an internet speed test website. One free option is speedtest.net; this website will give you a rating of how well your internet is working. If your internet is working correctly, it would be time to explore different reasons your Pandora service might be cutting out.
Pandora offers an option on its mobile apps to choose between two audio quality options depending on the internet connection. If you select the 'high-quality audio,' you are warned of the possible skipping that will take place if the internet connection is slow.
Here is how to change the audio modes:
If you are using anti-virus software on your computer, you may be blocking Pandora from streaming correctly. Open your anti-virus software's menu and make sure that it is not blocking Pandora; this results in the streaming to not function properly. Click 'Always Allow' if the anti-virus software is blocking Pandora when you visit the website.
After thousands of Pandora Radio customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Why Do My Songs Keep Cutting Out on Pandora? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Pandora Radio if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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