How Do I Appeal a Paypal Account Suspension?

This article discusses what to do if your PayPal account has been suspended and you want to appeal your suspension and get it overturned. A list of the most common reasons why PayPal might suspend your account is given. Instructions are also given for how to appeal the suspension to PayPal.

If your PayPal account has been suspended, you could find yourself cut off from accessing the funds in your account for 180 days. You may also not be able to receive any money or make payments. Read on to learn how to appeal your suspension.

Reasons for a Suspension

A suspension of your account does not necessarily mean that you have violated any of PayPal's terms of service; however, if the company has reason to suspect that you have, or that someone has accessed your account without your permission, it may suspend your account to protect everybody involved.

PayPal will suspend your account if it suspects you are using the account for:

1. Anything that violates any state, federal, or international law.

2. Buying or selling drugs or drug paraphernalia.

3. Buying or selling stolen goods.

4. The promotion of violence, discrimination, or hate.

5. The purchase of obscene items.

6. Copyright violations.

7. The purchase of firearms or ammunition.

8. Anything that shows the personal information of other people.

9. Anything that supports pyramid schemes or other get-rich-quick schemes.

10. Anything associated with off-shore banking.

11. Anything involved with refinancing credit card debt.

12. Anything associated with currency exchanges.

13. Bribery.

14. Fraud.

For a complete list of reasons why PayPal might suspend or ban your account, read PayPal's terms of service.

How to Appeal a Suspension
  1. Go to PayPal's home page.
  2. Log into your PayPal account.
  3. Go to the Resolution Center.
  4. Click on Report a Problem.
  5. Select Closed Cases from the menu.
  6. Select your case.
  7. Click on Appeal.
  8. Provide the information you are asked for, and follow any additional instructions you are given.

You will hear back from PayPal after they have made their decision.

If you have any questions, contact PayPal's customer support by phone, email, help desk, or chat.

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Why Did GetHuman Write "How Do I Appeal a Paypal Account Suspension?"?

After thousands of PayPal customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Appeal a Paypal Account Suspension? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting PayPal if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for PayPal Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like PayPal in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Appeal a Paypal Account Suspension? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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