How Do I Close My Paypal Account?

If you fear your PayPal account has been compromised, of if you aren't going to be using it anymore, you should close it for security reasons. Before closing it, you must bring the balance down to zero, resolve any outstanding issues with your account and print out any records that you want to save. The closing process is simple, and can be done online, although not with the PayPal app.

PayPal offers a convenient way to make and receive payments, and it's free to use. Still, if you don't intend to use your PayPal account anymore, then it's probably best that you close it. After all, no matter how secure a website is, there is always the possibility that hackers could break through and use the information in your account to steal your identity. And, of course, if you have reason to suspect your PayPal account has been compromised, it's best to close it immediately. To learn how to close your PayPal account, keep reading.

Preparing to Close Your Account

Before you can close your account, you will need to do a few things. The first step is to empty your PayPal account. Either transfer the money to your bank, withdraw it from an ATM or spend it, but you can't close your account until it's empty.

Next, make sure that there are no unresolved issues with your account, such as freezes or limitations. These will also prevent you from closing it. You must contact PayPal's customer service and address them before you can do anything else.

Finally, if you need to have a record of your PayPal transactions, you should save them, because you won't be able to access them after you delete your account. Just click on the Activity button in the navigation bar at the top of the screen and then click on the Statements button to download them.

Closing Your Account

Please note: you can't close your account with the PayPal app. You'll need to do it on a desktop or laptop. Also, remember that closing your account is permanent. You will not be able to access any of the information or services there, and you cannot undo the cancellation. Be sure that you want to close your account before you proceed.

To close your PayPal account, follow these steps:

  1. Go to PayPal's website.
  2. Login to your account.
  3. Click on the Gear icon in the upper right corner.
  4. Click on the Account tab in the navigation bar at the top of the screen.
  5. Select Account Options.
  6. Click on the Close Your Account button.
  7. If prompted, enter your bank account number.
  8. Click on the Close Account button.

Your PayPal account will then be closed, and you will receive a conformation email to that effect.

Contacting PayPal

If you have any questions for PayPal, you can reach a customer service representative by phone, email, or help forum.

Why Did GetHuman Write "How Do I Close My Paypal Account?"?

After thousands of PayPal customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Close My Paypal Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting PayPal if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for PayPal Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like PayPal in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Close My Paypal Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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