How Do I Reset My Paypal Password or Account Information?

PayPal makes it simple and intuitive for PayPal users to easily reset their PayPal password or change PayPal account information on their website, We walk you through how to fix this issue as quickly as possible.

PayPal, the worldwide online payment system, operates in 202 markets and boasts over 305 million active, registered accounts. These PayPal account holders require quick and easy methods to change their PayPal password and other account information. Luckily, PayPal provides that

How Do I Reset My PayPal Password Or Account Information?

PayPal affords their account holders a great deal of flexibility to change not only their PayPal password, but many other PayPal account information. These include:

  • PayPal Password
  • PayPal Account Profile Picture
  • Your Legal Name
  • Mailing Address(es)
  • Email Address(es)
  • Phone Number(s)
  • PayPal Security Questions
  • PayPal Payment Preferences
  • PayPal Automatic Payments
  • PayPal Notification Preferences
  • Online Selling Options
  • And More

Primarily, the most common changes PayPal account holders want to make include their password, profile picture, mailing and email address(es), and security questions. Let's walk through how to change those.

How To Change Your PayPal Account Information

  • Login to your PayPal account at
  • Click the Settings icon (the mechanical gear in upper right-hand corner of page).
  • Ensure you're on the Account page. Notice their are four sections on this page: Profile, Account options, Address, Email, and Phone.
  • The PayPal Account page where you change the majority of your PayPal account settings in the appropriate sections. Updating your various PayPal account data is self-explanatory. Just remember to save your changes.
  • Note that your Social Security Number, Nationality, and Merchant ID cannot be changed.

How To Change Your PayPal Password

  1. Login to your PayPal account at
  2. Click the Settings icon (the mechanical gear in upper right-hand corner of page).
  3. Click the Security link at the top of the page.
  4. Click Update to the right of the Password section.
  5. Enter your current PayPal password along with your new PayPal password in the fields provided.
  6. Verify your new PayPal password in the field provided and click the Change Password button.
  7. You PayPal password has been updated.

I Forgot My PayPal Password

In the event you forget your PayPal account password, select the Having trouble logging in? link on the PayPal login page. Verify your PayPal email address, and follow the options in the security check screens to reset your PayPal password.

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How Do I Reset My Paypal Password or Account Information?

Why Did GetHuman Write "How Do I Reset My Paypal Password or Account Information?"?

After thousands of PayPal customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reset My Paypal Password or Account Information? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting PayPal if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for PayPal Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like PayPal in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reset My Paypal Password or Account Information? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Asked 3 years ago
Updated 3 years ago
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