If you are a charity or nonprofit that wishes to remove a limitation from your PayPal account, you may need to provide the following details;
1. A list of your products and services
2. A detailed description of how you plan to use PayPal. Include the payment methods you plan to accept
3. A detailed description of your business model
4. A list of the websites or URLs where you accept payments
If you are unable to remove the limitation on your account, it may be because PayPal is still reviewing your case. They will get back to you with their decision. In some cases, you may have missed emails asking you to provide more details.
It is difficult to remove your limitation by contacting PayPal on the phone. Once you have submitted your request, PayPal will contact you. if they have asked you to provide additional information, you can always upload it.
Removing a Limitation from Your Account
1. Navigate to the Resolution Center
2. Tap on the option 'Go to Account Limitations'
3. Click 'Resolve' after every step
After completing the process, check your email regularly. You may receive a message asking you to provide extra details. Respond to it as soon as you can. If you do not know the type of information you should provide, you can always ask the customer support team for help.
If you receive an email stating that your account is limited but cannot see any steps to follow in the Resolution Center, chances are that you received a fake email. If you want to be certain, you may send the email to the support team and ask them for help. They will investigate it and get back to you. Delete the email from your inbox as soon as you send it to the support team. If there are any links or attachments sent with the email, you should not click on them. if you have already downloaded or clicked on them, you should change your password and check your account for suspicious activity.
How Long Does It Take to Remove a Limitation From Your Account?
The duration it takes to resolve a limitation from your account depends on the nature of our problem. If you have provided all the important information as requested in the Resolution Center, you will receive an email within three business days.
Check your email frequently to see if you are required to provide any additional information. If you do not provide all the necessary details, it may be difficult to gain back access to your account. Provide extra information as soon as you can. If you are prompt with your responses, your problem should be resolved in five business days or less. However, some limitations may take longer than others.
It is possible to have your limitation lifted without a review. The support team may advise you to simply change your security questions and passwords. If you wish to check the status of your limitation, you can do it whenever you want in the Resolution Center.
If you have any questions about your PayPal account, you should seek help from the support team. If you contact them over the phone, you will be connected with a representative at an average of 44 minutes. You may call them from Monday to Friday between 5 am and 10 pm. On Saturday and Sunday, you may call them between 6 am and 6 pm PST.
Other options to contact the support team include email, Twitter, Facebook/ Messenger, and the help desk. When you contact them through email, you should get support within 38 hours.
After thousands of PayPal customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I remove the limitation on my PayPal account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting PayPal if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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