What Do I Do If My Paypal Account Got Hacked?

In the unfortunate incident that your Paypal account gets hacked, it must be reported to Paypal immediately. You should also take immediate precautions of updating your login password and security questions to ensure that your account is secure.

Having your Paypal account hacked is a scary thought but it's something that can realistically happen.

If you ever find yourself in the situation of your account getting hacked, you can follow the below steps to report it to Paypal immediately and add further safeguards to your account to avoid it happening again in the future.

What To Do If Your Paypal Account Gets Hacked

If you suspect that your Paypal account has been hacked or you are the victim of fraud, it's imperative that you report it immediately and update your password and security questions immediately.

Report the Fraud to Paypal

Report any unknown transactions you find on your PayPal account through the Resolution Center, as follows:

  1. Go to Paypal's website and scroll to the bottom of the page, click or tap on "Resolution Center."
  2. When the page opens click or tap on the "Report a Problem" button.
  3. Next, you will be shown a list of your recent transactions, click on the transaction that you suspect is fraudulent and select the continue button.
  4. You will then be shown a choice of options, choose the "I want to report unauthorized activity" option.
  5. Complete the details of the dispute in the form provided.
  6. Once complete, click continue. This will automatically log the issue with Paypal, which will investigate the issue.

Resetting Your Password and Security Questions

Protect your account right away by changing your password and updating your security questions if you believe your account has been compromised. Follow the directions below to update the security on your account:

  1. Click on the security menu to open up a new screen of options.
  2. Choose the update password option.
  3. Once there, enter your current password, followed by your new password, which you will need to enter twice. Make sure to choose a secure password that no one can guess.
  4. You can then click on the update password button to finalize the change of the password.
  5. To reset your security questions follow the same process as above but choose the "Update Security Option" instead.

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Why Did GetHuman Write "What Do I Do If My Paypal Account Got Hacked?"?

After thousands of PayPal customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Paypal Account Got Hacked? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting PayPal if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for PayPal Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like PayPal in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Paypal Account Got Hacked? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Asked a year ago
Updated a year ago
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Fraudulent Paypal Transactions
Paypal Account Got Hacked
Reset Paypal Password

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