Why Is My Payoneer Account Blocked?

There are many reasons your Payoneer account might be blocked, suspended, or put on hold. The best way to fix any problem and get back access to your account is by contacting a customer support agent at Payoneer.

If you want to find out why your Payoneer account is blocked, this article may help. It has tons of information on unlocking a blocked account and more.

Reasons Your Account May Be Blocked

There are many reasons your account may be blocked; however, you can contact a customer support agent at Payoneer any time for help to unblock your account by clicking here. You will also need to contact customer support to access your account if you are getting the "Account Blocked! (MA104)," error message.

An Extended Period of Inactivity

If the balance in your account is zero and there was no activity for several months, your account may be suspended temporarily because of inactivity. You can reactivate your account by taking the following steps:

Step 1: Visit the Payoneer website

Step 2: Log in to your account

Step 3: From the drop-down menu, click on the last four digits of the blocked credit card

Step 4: Click the link to reactivate your card

If you have already tried to reactivate your account using the steps above, or if the card is not in your possession, you must contact a Payoneer customer support agent for further help. Be ready to provide your shipping address, including street address, city/state, country, and zip code.

Unconfirmed Information

Payoneer strictly adheres to comprehensive global payment regulation set by international governments to ensure Payoneer's financial security and the financial security of account holders. Your account may be on hold because the company needs to confirm some vital information before it can proceed with activating your account. In this case, it is not possible to get help via social media platforms. Instead, contact the support team by phone or email. If you choose to contact support by email, the company will respond within three to five business days.

More Than Three Security Question Answer Attempts

If you fail to submit the right answers to your security questions three consecutive times, your account will be blocked. To get back access to your account, contact a customer support agent at Payoneer. Be ready to submit your birth date and an ID number. You may also be asked to submit a copy of your driver's license or state ID. You cannot use the live chat system to resolve this issue, since this type of communication requires you to be logged into your account.

Suspicious Activity On Your Account or Activity That Goes Against Terms and Conditions

Payoneer reviews customer activity regularly to keep the platform safe for everyone. If the company notices any suspicious activity or activity that goes against the site's terms and conditions, it is required to stop services and decline all payments. For more information or to get back into your account, contact Payoneer by clicking here.

Why Is My Payoneer Account Blocked?

Why Did GetHuman Write "Why Is My Payoneer Account Blocked?"?

After thousands of Payoneer customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Why Is My Payoneer Account Blocked? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Payoneer if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Payoneer Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Payoneer in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Why Is My Payoneer Account Blocked? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 months ago
Viewed 873,277 times
Payoneer account blocked
Payoneer account disabled
Payoneer account stopped
Payoneer account off

What customers are saying about this and similar problems

I just signed up to a business account and would like to pay a contractor who is based...
Hello. My account is blocked (account details: name *****@***.com, customer ID...
Good evening, *my Payoneer account has been blocked for no reason. Please help me to re...
I need to have an actual person walk me through the payment process. I don't know how t...
I need to have an actual person walk me through the payment process. I don't know how t...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!