What Do I Do If My Peet's Coffee Gift Card Balance Won't Load?
If the Peet's Coffee gift card balance tool shows the wrong balance, or if it can't load your card's information, then you have a problem to figure out before you can use the card again. The problem could be a simple typing mistake, a bad internet connection, a problem with Peet's Coffee's server, theft of your gift card, or even hacking.
The Peet's Coffee gift card balance checker tool is easy to use. If you tried using it but found that it wouldn't load your balance, at least not correctly, then you could have a real problem. You shouldn't use the gift card again until you figure out what the issue is and what you need to do to fix it. This article will help.
What to Do If the System Won't Load Your Balance
If the Peet's Coffee balance checker tool just freezes when you try to use it, the most likely culprit is a bad internet connection. Check yours. If the connection is bad, the problem is just that your computer can't contact the Peet's Coffee server to get your balance.
If the connection isn't the problem then the Peet's Coffee server probably is. Wait awhile. The tech people will most likely get things taken care of pretty quickly. If they don't, then Peet's Coffee might not know that it has an issue with its server. Reporting the problem to them should help.
If the balance checker tool works just fine but says that it can't find any record of your gift card, you probably just made a mistake when entering the numbers. Try it again, and check them before you hit the Check Balance button. You can find both the gift card number and the PIN printed on a physical card. You can find them in the delivery email of a digital card.
What to Do If the System Loads the Wrong Balance
If the balance checker tool works right but displays a low or even $0 balance, it's possible that somebody has been using your account. If your Peet's Coffee gift card is physical, see if it's missing. If it is, somebody may have taken it and used it. If you have a digital card, check for suspicious purchases on your Peet's Coffee account. If you find records of orders that neither you or any authorized person placed, then somebody is using your account without permission. Immediately change your Peet's Coffee account password to prevent the problem from happening again.
Reporting Suspected Theft or Hacking
If you suspect that someone may have stolen your gift card or hacked your Peet's Coffee account, you should report it to the Peet's Coffee customer service department. You may want to wait for normal business hours, as you might need to bring a number of different departments in on the problem.
Contacting Peet's Coffee
If you have any questions about your gift card's balance, or if you need to report something, you can call a Peet's Coffee representative. There are no online contact options for customer service.
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