How Do I Unlock My Petsmart Account?

Petsmart allows customers to shop online for quality pet products, and it allows associates to conduct daily tasks online such as logging hours or checking benefits. Setting a strong password can help prevent the account from being compromised and locked in the future. Petsmart Solution Center can assist in unlocking an account.

Petsmart is a pet supply superstore with both online and brick and mortar stores across the US. Shoppers enjoy the convenience of online shopping, and store associates use an online account to log hours and track benefits. What happens when accounts become locked? How do you unlock your Petsmart account? You can find out more about Petsmart account management by contacting user support here, and below are ways to unlock your account.

Unlocking Your Consumer Account

When your consumer account has been locked, a password reset will help you regain access quickly. To reset your password, do the following:

  1. Open Petsmart's website in your browser.
  2. Select "Sign in."
  3. Click "Forgot password."
  4. Enter your email address associated with your Petsmart account and click "Submit."
  5. Open the email from Petsmart in your inbox and click the link in the body of the text to reset your password.
  6. Create a new, stronger password.

Unlocking your Petsmart SSO Account

As a Petsmart Store, DC or Corporate Associate, you have an online (SSO) account. When you need to unlock your SSO account, follow the steps outlined below. The steps are the same regardless of the type account you have.

  1. Open the SSO login page.
  2. Click "Need help signing in."
  3. Choose "Unlock account."
  4. Enter your SSO Username and select "Reset via SMS" or "Reset via Email."
  5. Follow the instructions in the text or email you receive to reset your password.
  6. If you are unable to log in after resetting your password, contact the Petsmart Solution Center for assistance.

Unlocking Your Petsmart HR Account

If you need to unlock your HR account, you can do so by completing the steps listed below.

  1. Click "Log onto HR Connect" and select "Get Support."
  2. Key in your user ID.
  3. Enter your password.
  4. Update your password when directed following the on-screen prompts.
  5. Set up a mobile number and secondary email address.
  6. Click "Create my account" to complete the process.

Password Tips

When resetting your password, make sure you create a unique, hard-to-guess password. Use a combination of letters, numbers and symbols, and alternate upper and lower case letters. A strong password can help prevent your account from being compromised.

Whether you're a customer or an associate, when you find your Petsmart account has been locked you can take steps to reset it. For more information or assistance, contact Petsmart user support here.

Why Did GetHuman Write "How Do I Unlock My Petsmart Account?"?

After thousands of PetSmart customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Unlock My Petsmart Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting PetSmart if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for PetSmart Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like PetSmart in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Unlock My Petsmart Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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