How to Report an Issue with Petsmart Delivery?

When your Petsmart order is not what you expected, damaged or defective, or does not get delivered at all or on schedule, there are steps you can take. Within 30 days of delivery of damaged or wrong items, contact customer support for a replacement or refund. Customer support can also provide guidance on late or missing deliveries.

Retail shopping has changed over the years, with more customers opting for online purchases delivered right to their door. If you have ordered from Petsmart, and there is an issue with your delivery, what do you do next? How do you report the issue? You can learn more about Petsmart online retail by contacting customer support here, and below are steps you can take when your have a delivery issue.

Types of Issues and How to Report Them

There are several types of issues you can encounter when ordering online. When any of the issues outlined below occur, take steps to correct the situation.

Damaged Product/Packaging

For purchases directly from Petsmart, if your Petsmart order arrives damaged or defective, you have 30 days in which to contact customer support here to request a replacement. Provide the following information to the representative:

  1. Order number
  2. Product number
  3. Email address you used to place your order
  4. Phone number

If you placed your order through Door Dash and it arrived damaged or defective, you must contact Door Dash customer service to report the issue.

Damaged or defective items delivered to your home can be exchanged in store as long as it is in the original packaging. Prescription medications cannot be returned/exchanged/refunded.

Missing Items

If you ordered multiple items and notice some are not in your delivery, log into your account to check the order status. If an item was running low, it may have been out of stock at the time your order was processed and is on back order. Additionally, items may have been shipped in multiple packages and will arrive at different times. If your order status shows an item was delivered and is missing, contact customer support here for assistance.

Incorrect Items

When the item you receive is not what you ordered, contact Petsmart customer support here within 30 days of delivery so return the product and get a replacement or refund. You can also take the incorrect item to your nearest Petsmart store to exchange for the correct item. Items must be in the original packaging, and you should take your online receipt with you when you make the exchange.

Entire Package Missing/Never Delivered

If your delivery never arrived, or it is showing "delivered" on the status update, but you do not have your package, you can contact Petsmart customer support here. You will also want to contact the shipper tasked with delivering your package for assistance. Provide the representative with your tracking number, order number and contact information.

If you have a ring camera and notice an unauthorized party removing your package from your porch or stoop, contact law enforcement to file a police report.

Ordering online from Petsmart saves time and frustration; however, when there is an issue it can be stressful. For more information or assistance with Petsmart deliver contact customer support here.

Why Did GetHuman Write "How to Report an Issue with Petsmart Delivery?"?

After thousands of PetSmart customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How to Report an Issue with Petsmart Delivery? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting PetSmart if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for PetSmart Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like PetSmart in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How to Report an Issue with Petsmart Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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