PetSmart is major retailer that provides online shopping as well as its brick-and-mortar stores. Shopping online offers many benefits such as staying home while spending more time with your pets. You know what they like, so you place an online order, but what if your order is delayed or lost? You do have a few solutions.
If your order is delayed or missing, confirm your shipping address in your order history by logging into your account using your email address and password. Those without PetSmart accounts can check the order status by using the order number and zip code. Check around your home or building, including the backdoor area if applicable. Pet owners living in apartments might want to check with the office manager or landlord. You also may want to wait a few days to allow the system time to update correctly.
Contacting PetSmart customer service here or filing a claim with USPS are also possible solutions. PetSmart agents are available 24 hours a day, seven days a week. Reaching out to your local USPS branch might yield better results than calling the main customer service line.
There are some solutions that can lessen the chance of your orders being lost or delayed. PetSmart allows you to choose different shipping solutions based on the weight of the items and how quickly you want them. Shippers such as USPS, UPS, and FedEx offer specialized tracking services their respective websites. Creating an account is free but there may be fees if you need to change the delivery date or address. You can even sign up for tracking updates by email, text, or both. These updates often tell you the location of your package.
After thousands of PetSmart customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Should I Do When Petsmart Delivery by Usps Is Missing? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting PetSmart if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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