How Do I Cancel a Pending Transaction in PhonePe?

If you have trouble getting your money back after a failed transaction, you should contact PhonePe through their customer support team with these helpful tips.

PhonePe is one of the top wallet applications in India. It is widely used because of its simplicity, convenience, and ease of use. When making transactions on PhonePe, it is possible to make wrong transactions. Human errors or changing your mind are the major causes of making the wrong transactions. If you notice that you made the wrong transaction while it is still pending, there is nothing you can do about it.

Plenty of PhonePe users are forced to follow lots of steps in an attempt to get their money back. Some of them even proceed to court.

If a transaction on your account is displayed as Pending, it is not complete. It is, therefore, not possible to cancel it until it is complete. A transaction should take an average of three to five business days to be complete. There are, however, transactions that may take up to 10 business days. If you wish to dispute a transaction, you must wait until it is complete. You can only issue disputes to PhonePe for complete transactions.

It is impossible for the wallet application to cancel any transaction that was initiated by the account owner. It may end up as a failed or successful status. If your transaction fails, you will get the money sent back to your account. If it is a successful transaction, the beneficiary will receive the money.

The easiest way to get your money back is by negotiating with the beneficiary. E-wallet companies do not have any control over your money after it is debited from your bank. Speak to your beneficiary politely and they may send your money back. If your transaction is failed, you may get your money back in five to seven business days.

Get Help From PhonePe

PhonePe is under no legal obligation to help you get your money back after a wrong transaction. They may, however, help you if you ask. If you are unable to cancel a wrong pending transaction, you should contact the customer support team for help. PhonePe may help you reach the beneficiary and get your money back.

Getting Help From Your Bank

You may ask for help from your bank if you made a wring PhonePe transaction through bank transfer. Talk to the manager of your local branch and explain your problem in detail. Keep an open mind while asking for help from your manager. They are not legally obligated to help you. Your relationship with the manager may determine whether or not they help you. While they cannot freeze the money if it has already been sent, they may help you convince the beneficiary to send it back.

Getting Help From Court

If all other attempts fail, you may need to go to court to get your money back. Most users do not get to this point. If a beneficiary is unwilling to solve the issue diplomatically, the court may require them to provide proof that they were the intended target of the money. When going to court, you must carry all the necessary documents. You should provide proof that you accidentally sent money to them and that you tried to get it back diplomatically. If the beneficiary was not the intended recipient of the money, the court may order them to give it back to you.

If you have trouble getting your money back after a failed transaction, you should contact PhonePe through their customer support team. If you contact them by phone, you will be connected to a live agent who will guide you through the process. You may also contact them by email and wait for a response.

Why Did GetHuman Write "How Do I Cancel a Pending Transaction in PhonePe?"?

After thousands of PhonePe customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel a Pending Transaction in PhonePe? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting PhonePe if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for PhonePe Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like PhonePe in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel a Pending Transaction in PhonePe? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 4 years ago
Updated 4 years ago
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Trouble Sending a Payment
PhonePe account
Payment issues
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payment failed
Trouble Sending a Payment

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