How Do I Contact Pillsbury Customer Service?

If you have an issue with a Pillsbury product you purchased, or if you have a question for the company, you need to get in contact with a Pillsbury customer service representative. You have a few options. Pillsbury has two customer service phone numbers, as well as an online customer service contact form. You can also reach the company by snail mail.

Pillsbury is a world-famous brand of baked goods and baking products. It's almost as famous for the recipes it publishes as for its products. If you have purchased something from Pillsbury and are not satisfied with it, or even if you just have a question for Pillsbury, you probably want to get in contact with Pillsbury's customer service. This article will teach you how.

Contacting Pillsbury by Phone

Pillsbury has two customer service phone lines. However, as a large international corporation, there are often a lot of people trying to use the customer service phone lines. This can make hold waits very long. You might be happier trying a different contact method.

Contacting Pillsbury by Mail

If time isn't an important factor, you can always mail a letter to Pillsbury's customer service. Use this address:

Hometown Food Company
500 W. Madison Street
Chicago, IL 60661

Contacting Pillsbury Online

To reach Pillsbury's customer service online, just follow these instructions:

  1. Go to Pillsbury's web page.
  2. Scroll to the bottom of the page.
  3. Click on the "Contact Us" link.
  4. Depending on whether you have a product-related issue or a more general one, follow the appropriate steps blow.

For Product-Related Questions

  1. Click on the "Product Questions" button.
  2. Select a product category from the drop-down menu.
  3. Select a product from the drop-down menu.
  4. Enter the product's UPC.
  5. Enter the Best If Used By date.
  6. Enter the product code.
  7. Follow the steps two through nine of the instructions for general questions.

For General Questions

  1. Click on the "General Questions" button.
  2. Select the kind of feedback you are leaving.
  3. Select the topic you are writing about from the drop-down menu.
  4. Select a word describing the way you feel about this issue.
  5. Click on the "Next" button.
  6. Describe your issue in the Comments field.
  7. Provide your contact information.
  8. Fill out the CAPTCHA.
  9. Click on the Submit button.

Other Online Pillsbury Contact Options

Pillsbury does not have a help forum, customer service email or any other form of online contact information for its customer service.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Contact Pillsbury Customer Service?

Why does GetHuman Write How-to Guides for Pillsbury Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Pillsbury in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Contact Pillsbury Customer Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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