Planet Fitness does not allow you to cancel your gym membership through phone, email or online. Instead, you have to cancel your membership through either of two ways. You can go cancel your membership at the gym where you signed up or you can send a certified letter.
The first step before cancelling your Planet Fitness membership is to find the contract or agreement you signed before joining the gym. The contract/agreement should have stipulated the terms and conditions to be met in order to cancel your membership. Crucial details to note include whether you have a monthly or annual contract and the contract's end date. Knowing these things will allow you to calculate your cancellation fees which can be as much as 6 monthly payments.
Clearly note the billing cycle in your contract as this will give you knowledge of when is the best time to cancel your Planet Fitness membership. You generally want to cancel your membership about a week before the next billing cycle begins.
Your Planet Fitness gym membership fees can be waived in special circumstances for example if you provide clear proof of an injury or if you are moving far from your gym soon. Written proof e.g. doctor's note or job relocation letter is paramount if your fees are to be waived.
The following are the steps to take when cancelling your Planet Fitness membership:
Cancelling your membership in person
Cancelling your membership via a certified letter
After thousands of Planet Fitness customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Planet Fitness Membership? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Planet Fitness if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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