The Planet Fitness gym is a health club in the USA with over 2000 locations that offer a high-quality fitness experience with a wide selection of equipment. The organization focuses on creating a clean and welcoming environment where members can relax and train without judgment. The gym attracts fitness enthusiasts by offering a lower enrollment fee and an affordable monthly subscription for an extended time. It has certified trainers who guide and instruct clients on a wide range of cardio and strength machines, facilitate small group training sessions, and design an individualized exercise program.
The club offers two types of memberships, namely the PF Black Card and the Classic membership. Some of the benefits of Planet Fitness gym membership include:
Members might feel the need to end their subscription for various reasons, including moving to another place where there is no Planet Fitness facility nearby or realizing the gym is just not for them. The gym can also freeze membership for verified medical reasons only at the time of illness, injury, or medical condition. Unfortunately, you cannot cancel a Planet Fitness membership via phone or email. There are two ways to freeze gym membership; customers can visit the club in person or cancel membership through a certified letter.
Freezing the membership in person
Cancel membership via a certified mail
Sometimes, the fitness club may take a long time to confirm your cancellation request. If this happens, do not panic. Planet Fitness has professional customer care agents who are willing and kind enough to answer your questions as well as walk you through the cancellation process. Below are ways on how you can get in touch with them.
After thousands of Planet Fitness customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Freeze My Planet Fitness Gym Membership? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Planet Fitness if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Planet Fitness in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Freeze My Planet Fitness Gym Membership? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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