How Do I Get Planet Fitness to Refund a Charge?

Whenever you see an unwarranted Planet Fitness gym membership, you should ensure its validity. If it is indeed a suspicious charge, you should dispute it and ask for a refund with these helpful tips.

Planet Fitness is one of the largest fitness club franchises in the USA and their locations in the country exceed 1700 gyms. Planet Fitness's franchising model creates a lot of employment opportunities.

Planet Fitness has varied memberships for which you pay different rates. There is a standard sign up fee and an annual membership fee. For $10 a month you get a Classic Planet Fitness membership. You can also get a $15 a month membership fee in select locations.

Both of the above monthly memberships are no commitment memberships meaning that you can cancel the memberships at any time. You can get a Black Card membership for $21.99 a month where you can access special Planet Fitness memberships such as lounge access. However the standard annual membership fee for most Planet Fitness gyms run by franchisees is $39 a year.

As seen above, the different forms of membership can lead to different types of charges appearing on your credit card or preferred method of payment.

Whenever you see an unwarranted Planet Fitness gym membership, you should ensure its validity. If it is indeed a suspicious charge, you should dispute it and ask for a refund.

It is crucial to keep all your membership records including sign up documentation, membership card and a record of your payments. The documents will provide the evidence for a successful dispute and refund.

You can get a refund for a charge from Planet Fitness through any of the following methods:

At the gym

The best way to get a refund from Planet Fitness for an illegitimate charge is to visit your gym. All the necessary records will be stored in your particular gym. Just walk up to the front office and make your case. Present the suspicious charge and find out what can be done about it. The receptionist will likely send you to the accounts office where you will discuss the charge with the gym's accountant.

If the charge is legitimate, the Planet Fitness representative should explain why. If not legitimate, you should receive a refund or the amount will be forwarded as part of the next month's fee.

Bring all your records with you whether physical or digital as it will help you resolve the dispute faster and more efficiently. Personally dealing with a customer service representative can lead to quicker and more conclusive resolution.


You can also dispute a Planet Fitness charge and ask for a refund through the Planet Fitness website by following these steps:

  1. Launch your browser and open the Planet Fitness website
  2. Log in to your Planet Fitness account
  3. Scroll to the bottom of the homepage and click 'Contact Us'
  4. On the Planet Fitness Contact page, you will be requested to select your Planet Fitness club. Once you start typing your resident city, a list of Planet Fitness gyms will appear. Select your gym from the menu
  5. Once you select your gym, an inquiry form will appear below. A list of empty fields makes up the form. Fill in the necessary details including the reason for your inquiry which in this case is requesting a refund for an unwarranted charge. Confirm the details on the inquiry form and click 'Submit Inquiry' when done.

It is crucial to note that the Planet Fitness Member Services department is open Monday through Friday from 9 am to 6pm E.S.T. Planet Fitness will respond to your inquiry as soon as they can via the email address provided.

Contact Customer Service

You can ask for a refund for an unwarranted charge by calling Planet Fitness' customer service department. The phone line is available 24 hours a day, 7 days a week. You can retrieve the Planet Fitness customer care phone number from GetHuman.

How Do I Get Planet Fitness to Refund a Charge?

Why Did GetHuman Write "How Do I Get Planet Fitness to Refund a Charge?"?

After thousands of Planet Fitness customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Planet Fitness to Refund a Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Planet Fitness if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Planet Fitness Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Planet Fitness in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Planet Fitness to Refund a Charge? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Planet Fitness

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