How Do I Recover My Account Access to Planet Fitness?

In a nutshell: Planet Fitness is a popular American fitness franchise with over 2500 clubs. If you lose access to your Planet Fitness account, you can follow these steps to regain access: browse the Planet Fitness website, click "My Account," then "Access Your Membership," click "Forgot Password," enter your email, check your inbox for a password reset email, create a new password, log into your account, go to the customer service page, and click "Contact Us" if needed.

Jan 22, 2024


Planet Fitness is one of the largest American fitness franchisors, with over 2500 clubs. It offers accessible and affordable gym facilities to various individuals, and every member of the club is required to have an online account. If you’re a member of the Planet Fitness club and you’ve lost your account access, here’s what you can do.

Browse the Planet Fitness Website

To access the Planet Fitness account, go to the company website. Open the web browser of your choice and search “Planet Fitness.” Click the website link to proceed to the company homepage.

How Do I Recover My Account Access to Planet Fitness? (Step 1)

Click “My Account”

Once you’re on the account homepage, click “My Account.”

How Do I Recover My Account Access to Planet Fitness? (Step 2)

Click “Access Your Membership”

Next, click the “My Account” option to open a new page with various options related to your account. From here, you can access your membership, a Planet Fitness booklet to guide your fitness journey, and special offers and discounts from the company’s partners. Click the “Access Your Membership” option to proceed to the next step.

How Do I Recover My Account Access to Planet Fitness? (Step 3)

Click “Forgot Password”

Clicking the “Access Your Membership” option opens the account login page. Since you have problems accessing your account, you must reset your password. Click “Forgot Password” below the login credentials section.

How Do I Recover My Account Access to Planet Fitness? (Step 4)

Enter Your Email

Next, the website loads a password reset page. Here, you must provide your account email. Enter your email address and click “Submit.”

How Do I Recover My Account Access to Planet Fitness? (Step 5)

Check Your Email Inbox

Once you’ve submitted your email, Planet Fitness sends an email to your address. This email has a link for creating a new password. Click the link and wait for the new page to load. Once redirected to the new page, create a new password on the “New Password” slot. Next, re-enter the password on the slot labeled “Confirm Password.” Ensure your password is unique compared to all your other passwords. If the password you’ve re-entered matches the new password you created, click “Submit.”

Log Into Your Account

After creating your new password, you can now log into your account. Go back to your web browser and click the Planet Fitness homepage. Click “My Account” to access the account sign-in option. Click the “Access Your Membership” option once again to open the login page. Type your email address and enter the new password. If the login attempt fails, proceed to the next step.

Click “Customer Service”

Return to the Planet Fitness homepage one more time. Scroll down to the last section of the page and click “Customer Service.”

How Do I Recover My Account Access to Planet Fitness? (Step 8)

Click “Contact Us”

Clicking the “Customer Service” option opens the Planet Fitness customer support page that offers helpful resources. The page contains many frequently asked questions from past clients and their solutions. It also allows you to get help regarding membership cancellation, Planet Fitness policies, and various other topics. If you don’t get help to regain access to your account, contact Planet Fitness support. Scroll to the bottom of the support page to get to the “Still Need Help?” section. Click the “Contact Us” option underneath the section.

How Do I Recover My Account Access to Planet Fitness? (Step 9)


Planet Fitness gives you an opportunity to work hard with talented professionals. If you’re a club member, your account offers you the convenience of accessing discounts and special offers. If you lose access to your account for any reason, following the correct steps will log you back into your account quickly. Follow our recommended steps, and if you need further assistance, contact support.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Recover My Account Access to Planet Fitness?

Why does GetHuman Write How-to Guides for Planet Fitness Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Planet Fitness in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Account Access to Planet Fitness? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Planet Fitness

Asked 4 years ago
Updated a month ago
Viewed 3,430,241 times
Planet Fitness
Planet Fitness recover account
Account Access
Lost password
Login issues
Customer Support
Account Access
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!