Planet Fitness is one of, if not the, most extensive fitness club franchises in the United States of America. They have more than 1700 gyms in locations across the US which operate under a franchising business model.
Account access issues with Planet Fitness are common and can be a huge inconvenience particularly if you urgently need to access your account.
Account access issues typically involve two situations: forgetting your password or forgetting your username. Good news for Planet Fitness account users is that they can recover their account access in the two scenarios above.
If you cannot remember your password, Planet Fitness allows you to easily reset it. You can do so through the following process:
If you forgot your account username, you can recover access to your account by following these steps:
If you account has been compromised and you cannot access it, if you do not have access to your email or if the above processes yield no results, you should contact Planet Fitness customer support for assistance.
You can contact them in the following ways:
You can contact Planet Fitness directly through their website by following these steps:
Planet Fitness will respond to your inquiry as soon as they can via the email address you provided while filing the complaint.
If you are old fashioned you can contact Planet Fitness customer support by sending mail to their corporate offices whose address you can find on their website. Keep the letter brief and respectful for the complaint to be resolved.
You can recover access to your Planet Fitness account by calling their customer service department. They are always available to help customers and will quickly help you recover access to your Planet Fitness account.
You can retrieve the Planet Fitness customer care phone number from GetHuman.
After thousands of Planet Fitness customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Account Access to Planet Fitness? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Planet Fitness if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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