In a nutshell: Planet Fitness is a popular American fitness franchise with over 2500 clubs. If you lose access to your Planet Fitness account, you can follow these steps to regain access: browse the Planet Fitness website, click "My Account," then "Access Your Membership," click "Forgot Password," enter your email, check your inbox for a password reset email, create a new password, log into your account, go to the customer service page, and click "Contact Us" if needed.
Planet Fitness is one of the largest American fitness franchisors, with over 2500 clubs. It offers accessible and affordable gym facilities to various individuals, and every member of the club is required to have an online account. If you’re a member of the Planet Fitness club and you’ve lost your account access, here’s what you can do.
To access the Planet Fitness account, go to the company website. Open the web browser of your choice and search “Planet Fitness.” Click the website link to proceed to the company homepage.
Once you’re on the account homepage, click “My Account.”
Next, click the “My Account” option to open a new page with various options related to your account. From here, you can access your membership, a Planet Fitness booklet to guide your fitness journey, and special offers and discounts from the company’s partners. Click the “Access Your Membership” option to proceed to the next step.
Clicking the “Access Your Membership” option opens the account login page. Since you have problems accessing your account, you must reset your password. Click “Forgot Password” below the login credentials section.
Next, the website loads a password reset page. Here, you must provide your account email. Enter your email address and click “Submit.”
Once you’ve submitted your email, Planet Fitness sends an email to your address. This email has a link for creating a new password. Click the link and wait for the new page to load. Once redirected to the new page, create a new password on the “New Password” slot. Next, re-enter the password on the slot labeled “Confirm Password.” Ensure your password is unique compared to all your other passwords. If the password you’ve re-entered matches the new password you created, click “Submit.”
After creating your new password, you can now log into your account. Go back to your web browser and click the Planet Fitness homepage. Click “My Account” to access the account sign-in option. Click the “Access Your Membership” option once again to open the login page. Type your email address and enter the new password. If the login attempt fails, proceed to the next step.
Return to the Planet Fitness homepage one more time. Scroll down to the last section of the page and click “Customer Service.”
Clicking the “Customer Service” option opens the Planet Fitness customer support page that offers helpful resources. The page contains many frequently asked questions from past clients and their solutions. It also allows you to get help regarding membership cancellation, Planet Fitness policies, and various other topics. If you don’t get help to regain access to your account, contact Planet Fitness support. Scroll to the bottom of the support page to get to the “Still Need Help?” section. Click the “Contact Us” option underneath the section.
Planet Fitness gives you an opportunity to work hard with talented professionals. If you’re a club member, your account offers you the convenience of accessing discounts and special offers. If you lose access to your account for any reason, following the correct steps will log you back into your account quickly. Follow our recommended steps, and if you need further assistance, contact support.
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