How Do I Recover My Account Access to Planet Fitness?

Did you forget your password or username for your Planet Fittness account? Well Good news is that you can recover your account access with these helpful tips.

Planet Fitness is one of, if not the, most extensive fitness club franchises in the United States of America. They have more than 1700 gyms in locations across the US which operate under a franchising business model.

Account access issues with Planet Fitness are common and can be a huge inconvenience particularly if you urgently need to access your account.

Account access issues typically involve two situations: forgetting your password or forgetting your username. Good news for Planet Fitness account users is that they can recover their account access in the two scenarios above.

Forgot Password

If you cannot remember your password, Planet Fitness allows you to easily reset it. You can do so through the following process:

  1. Launch your browser and open the Planet Fitness website
  2. Click the tab labeled 'My Account' at the top of the Planet Fitness homepage
  3. Click 'Log In' on the subsequent page
  4. You will be redirected to the Planet Fitness member sig in page. Click 'Forgot Password' under the empty sign in fields
  5. You will be prompted to submit your account username
  6. Once you submit your account username, an email will be sent to the email address associated with your account. Follow the instructions provided to reset your password.

Forgot Username

If you forgot your account username, you can recover access to your account by following these steps:

  1. Launch your browser and open the Planet Fitness website
  2. Click the tab labeled 'My Account' at the top of the Planet Fitness homepage
  3. Click 'Log In' on the subsequent page
  4. You will be redirected to the Planet Fitness member sig in page. Click 'Forgot Username' under the empty sign in fields
  5. Submit your email address and then open your email to see your account username.
  6. Go back to the sign in page and use the username to log in to your account.

If you account has been compromised and you cannot access it, if you do not have access to your email or if the above processes yield no results, you should contact Planet Fitness customer support for assistance.

You can contact them in the following ways:

Website

You can contact Planet Fitness directly through their website by following these steps:

  1. Launch your browser and open the Planet Fitness website
  2. Log in to your Planet Fitness account
  3. Scroll to the bottom of the homepage and click 'Contact Us'
  4. On the Planet Fitness Contact page, you will be requested to select your Planet Fitness club. Once you start typing your resident city, a list of Planet Fitness gyms will appear. Select your gym from the menu
  5. Once you select your gym, an inquiry form will appear below. A list of empty fields makes up the form. Fill in the necessary details including the reason for your inquiry which in this case is account access recovery. Present your issue vividly but concisely. Ensure the gravity of the matter is felt through the message. Confirm the details on the inquiry form and click 'Submit Inquiry' when done.

Planet Fitness will respond to your inquiry as soon as they can via the email address you provided while filing the complaint.

Mail

If you are old fashioned you can contact Planet Fitness customer support by sending mail to their corporate offices whose address you can find on their website. Keep the letter brief and respectful for the complaint to be resolved.

Phone

You can recover access to your Planet Fitness account by calling their customer service department. They are always available to help customers and will quickly help you recover access to your Planet Fitness account.

You can retrieve the Planet Fitness customer care phone number from GetHuman.

How Do I Recover My Account Access to Planet Fitness?

Why Did GetHuman Write "How Do I Recover My Account Access to Planet Fitness?"?

After thousands of Planet Fitness customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Account Access to Planet Fitness? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Planet Fitness if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Planet Fitness Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Planet Fitness in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Account Access to Planet Fitness? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Planet Fitness

Asked a year ago
Updated a year ago
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