How do I log a complaint with Planet Fitness?

With so many locations, Planet Fitness allows you to easily find a place to work out. Occasionally something can go wrong and you should let the company know. Here's how.

Planet Fitness is one of, if not the, most extensive fitness club franchises in the United States of America. They have more than 1700 gyms in locations across the US which are run under a franchising business model.

Planet Fitness has different charges for different types of memberships. Therefore one of the reasons to file a complaint with Planet Fitness is to report an overcharge to your account.

Another reason to file a complaint is poor customer service at one of their locations that you have to report. Faulty gym equipment is often fixed immediately. However, if you have reported faulty equipment at the gym several times with no change, you can file a complaint.

The multitude of reasons for filing a complaint with Planet Fitness are endless but if it is warranted you are obligated to do so.

Whenever you see anything wrong at your Planet Fitness gym you should ensure its validity and report it.

It is important to save all your gym records including sign up documentation, membership card and a record of your monthly payments. They will provide the evidence to support your complaint.

As seen above, there are many reasons to file a complaint with Planet Fitness and there are several ways to do it. You file a complaint with Planet Fitness through any of the following means:

At the gym

The best place to file a complaint with Planet Fitness is a t your gym. All the necessary records will be stored in the local Planet Fitness gym. Just walk up to the receptionist and present your case. Respectfully make the complaint and find out what can be done about it. The receptionist will file the complaint and Planet Fitness will move to rectify the matter.

Filing a complaint at the gym can be difficult since you know the people there but if necessary, it has to be done. Only after repeatedly complaining at the gym with no rectification should you contact Members' Customer Service.


You can also file a complaint with Planet Fitness through the Planet Fitness website by following these steps:

  1. Launch your browser and open the Planet Fitness website
  2. Log in to your Planet Fitness account
  3. Scroll to the bottom of the homepage and click 'Contact Us'
  4. On the Planet Fitness Contact page, you will be requested to select your Planet Fitness club. Once you start typing your resident city, a list of Planet Fitness gyms will appear. Select your gym from the menu
  5. Once you select your gym, an inquiry form will appear below. A list of empty fields makes up the form. Fill in the necessary details including the reason for your inquiry which in this case is to file a complaint. Present the complaint briefly but sharply. Ensure the gravity of the matter is felt through the message. Confirm the details on the inquiry form and click 'Submit Inquiry' when done.

It is crucial to note that the Planet Fitness Member Services department is open Monday through Friday from 9 am to 6pm E.S.T. Planet Fitness will respond to your inquiry as soon as they can via the email address you provided while filing the complaint.

Write a letter

If you are old fashioned you can file a complaint with Planet Fitness by sending mail to their corporate offices at 113 Crosby Road Dover NH 03820 United States. Keep the letter short and courteous for the complaint to be resolved.

Contact Customer Service

You can file a complaint with Planet Fitness by calling their customer service department. The phone line is available 24 hours a day, 7 days a week. The hold time on the line is barely 5 minutes so a little patience and you will dispute your overcharge to alive agent. You can retrieve the Planet Fitness customer care phone number from GetHuman.

How do I log a complaint with Planet Fitness?

Why Did GetHuman Write "How do I log a complaint with Planet Fitness?"?

After thousands of Planet Fitness customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I log a complaint with Planet Fitness? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Planet Fitness if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Planet Fitness Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Planet Fitness in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I log a complaint with Planet Fitness? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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