You come home from a long week. All you want to do is just settled down on your couch and enjoy some relaxing rounds of games on your PlayStation. Or perhaps you want to catch up with your friends, so you find that console that has not been used in forever. Only for your hopes to be crashed by you not being able to access your system or account.
The PlayStation Network has a Code of Conduct to ensure that its terms of service are met. In case of any violations, the Network can choose to either ban or suspend your account. A suspension is temporary in nature but a ban is more permanent. You will know that you have been locked out of the system if or when you see an error code.
There are two types of bans: system bans and account bans. System bans are bans whereby no local account can sign in using your system. You can revert to using your account details on another system as long as your account is still valid. Account bans mean that your specific account cannot sign in to whichever device.
Before Any Step Is Taken, You Need to Figure out If and Why You Have Been Banned or Suspended.
Here are some steps that you can follow:
What Happens If You Have Truly Been Banned?
Firstly, you need to understand that a ban only happens after a very thorough investigation by the Sony moderation staff. The decision cannot be disputed and the customer care team cannot also be of assistance. However, you can still get support from PlayStation.
There are two exceptions to this:
What Happens to All Your Content and Subscriptions?
Unfortunately, you will no longer have access to any of them once your account has been banned. However, if it only your console that has been banned, you can access your content from another system on the condition that your account is still active.
What to Do to Avoid Such a Situation Again
Avoid buying second hand PlayStations. They are usually the perfect cover for people whose accounts have been banned to get rid of their systems. If you must, make sure you test the system before final purchase.
Only purchase PlayStation Systems from reputable outlets. This is a more secure method since in case of anything, you can always be guaranteed to find the store and file a complaint.
After thousands of Playstation customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Can a Playstation Ban Be Lifted? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Playstation if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Playstation in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Can a Playstation Ban Be Lifted? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.