When you have received a ban on your Sony PlayStation account, you have broken a rule stated in Sony's PlayStation user agreement. Some broken rules will enforce a more extended ban than others, depending on the nature of the violation.
Some violations may even warrant a permanent ban on your Sony PlayStation account. There are two types of bans that can be made. When you have received a system ban, you will be unable to access your PlayStation with any account. When you have received an account ban, you will be able to use other PlayStation accounts.
Details of the ban will be sent to an email associated with your PlayStation account. This email will give details of the cause of the ban and when you will be able to reaccess your account.
To discuss your ban with a Sony representative, call their customer support phone number.
Some violations of Sony's rules can result in a permanent ban on your account. Some offenses that can result in a permanent ban are an offensive gamer tag, sending threats to another user, or charging back money after purchase. The only option you have regarding a permanent ban is by reasoning with a Sony customer support representative to discuss overturning the ban on your account.
If the violation is something that they deem severe, you will not receive the option to have the ban overturned. If there is a valid explanation for the violation, Sony will overturn your ban, allowing you to have access to your account again.
If the violation is something that does not result in a permanent ban, you will receive a temporary ban on your account. You will receive an email discussing the number of days that the ban will be on your account. The most common is a ban that lasts seven days to your account. To overturn your temporary ban, you may contact a Sony customer support representative and explain your actions.
If the customer support representative is understanding of your situation, they may lessen the days or overturn your ban completely. In most cases, you will be receiving the ban in full, and you must wait for the set amount of time.
After thousands of Playstation customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Get My Sony Playstation Account Unbanned? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Playstation if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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