How Do I Cancel a Pre-Ordered Game from Playstation?

This guide explains PlayStation's refund and cancellation policy on pre-ordered content, including games. Users are limited to refunds within the first two weeks of the purchase and are ineligible for a refund if they download any of the content. Additionally, if refunds cannot be sent to the original payment method, they will be added to your PSN Wallet.

Within the PlayStation store, you can find a plethora of digital media to enjoy, ranging from console themes to full games. Users can also pre-order content, which allows you to purchase the game before release and play it as soon as it finishes downloading on release day. You may wish to cancel a pre-ordered game from Playstation. Here's how to do that.

How to Cancel Your Pre-Order Game From PlayStation?

You can cancel your pre-orders in the PlayStation Store within 14 days of the day of payment and the day of release. This means you cannot start to download the main part of your pre-order, including any pre-loading before release.

If you ordered pre-order content more than 14 days before the release date, you can only get a refund within those first two weeks, even if you didn't download any content.

Note: If your pre-ordered content starts downloading, you can not get a refund even if it was paid for less than two weeks prior. This means if you set your order to automatically download, you'll want to disable that, just in case.

Keep in mind: If there is extra content besides the main part of the pre-order content made available before the main content, you'll no longer be able to access any of these extras if you cancel your order.

To find out if you are eligible for a refund when canceling a PlayStation game pre-order, contact PlayStation Customer Service.

How long Until I get My Refund for a PlayStation Pre-Order?

Your refund will go back to the original payment method. Unfortunately, refunds are unavailable for the following payment methods, and instead, the refund will be sent to your PlayStation Network Wallet for store credit:

  • Bancontact (MisterCash)
  • Giropay
  • Ideal
  • Paysafecard
  • Postepay
  • Sofort
  • Yandex
  • Mobile operating billing
  • Money vouchers

To speak with a representative about canceling your PlayStation game pre-order or other content, call PlayStation Customer Service.

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Why Did GetHuman Write "How Do I Cancel a Pre-Ordered Game from Playstation?"?

After thousands of Playstation customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel a Pre-Ordered Game from Playstation? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Playstation if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Playstation Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Playstation in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel a Pre-Ordered Game from Playstation? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Asked 10 months ago
Updated 10 months ago
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Cancel Your Pre-Order Game from PlayStation; Refund for a PlayStation Pre-Order; canceling your PlayStation game pre-order

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