If you play PlayStation video games, then you have to have an account to enjoy their full range of features. In fact, you cannot enjoy some features such as online gameplay without an account.
When you sign up for a PlayStation account, you agree to adhere to their PlayStation Network Terms of Service, which also includes the Community Code of Conduct. If you do not abide by any of the terms above, PlayStation will temporarily or permanently suspend your account and you will be unable to use any PlayStation features.
PlayStation Ban Policy
It is important to note that getting your PlayStation account banned and your console banned are very different. You can use another account to log on to a console but a banned console cannot access the Network at all. The second type of ban is reserved for the most serious breaches of the PlayStation Network Terms of Service.
You should also note that there is nothing you can do about a permanent ban by PlayStation. The only option you have to wait it out until PlayStation decides to offer you some reprieve.
You will receive an email from PlayStation alerting you of the reason for your ban and telling you how long the ban will last if it is a temporary ban. However, if it is a permanent ban, there will be no notification of any kind.
Some of the reasons for being banned from PlayStation include slandering other players and illegal sharing of games.
If your PlayStation account is temporarily banned or suspended, you will see an error message every time you try to log on the PlayStation Network. However, once the suspension ends, you will be able to access the PlayStation Network as you did before.
You cannot appeal a PlayStation suspension as each suspension is the result of a lot of research by the PlayStation staff. However, there are a few exceptions to the rule.
If your account was suspended due to an account debt, your suspension will be lifted as soon as your payoff the balance. You can also appeal the suspension in the United States if your account was suspended due to an inappropriate online ID.
What to Do if Your Account is Banned
If your PlayStation account is temporarily banned, the first step is to evaluate the error message displayed every time you try to log on to the PlayStation Network. You should then find out what the error code means. You can find these out from various online sources including the PlayStation Community.
If you cannot find out why your account was banned, you can try several approaches to find out the reason. The first is to carefully read PlayStation's Terms of Service to find out exactly which rules you broke. Some may be obvious while some may require some consideration.
You should then check to see if you owe PlayStation any amount of money. They do not tolerate any form of debt and vehemently enforce this policy. If you have any balance you should contact your bank or credit card company and tell them to pay the balance. You can also do it yourself if possible.
If you are still banned after paying the balance you owe, you should try logging in to your account using a different PlayStation console than your own. If you can sign in to your account using another console, then the problem is with your console and not your account.
The only way you can get your account unbanned is to contact PlayStation customer service and plead your case. However, there are not many success stories in this regard.
After thousands of Playstation customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get My Sony Playstation Account Unbanned? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Playstation if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Playstation in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get My Sony Playstation Account Unbanned? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies