If you are unable to access your PlayStation account because of a forgotten password, there is a simple way to recover it and continue using your account. All you need to do is provide your mobile phone number and set a security question for your account. You can set up this information before you lose your login information. If, however, you don't have your login information, you can reset the password and recover your account.
Reasons to Set a Security Question and Mobile Number
You should always set a security question and mobile number as they make the process of recovering your password much easier. Follow these steps to set a security question on your PlayStation.
You can also set your security question through the web by following these steps.
Adding a Mobile Number to Your Account
The 2-Step Verification
The 2-step verification process gives you an additional layer of protection. You will receive a verification code sent to your mobile phone number. The code will act as a temporary account password before you reset it.
When You Receive Password Reset Emails You Didn't Ask For
You may receive password reset emails even if you didn't request for them. This is a common occurrence so it should not be a cause for worry.
If you get a notification that PSN or SEN has reset your password, it is usually because they want to ensure that your account remains secure. You can always reset the password to your preference.
If the email notification does not say that the reset was initiated by PSN or SEN, it may be a cause for concern. Other people may have tried to get into your account. In such cases, you need to put in some effort to secure your account. You can do that by following these steps.
If you have trouble trying to recover your account due to a forgotten password, contact the support team of your network for help. You should be able to provide them with information to verify your identity.
You can prove your identity through two default methods; you may be required to confirm your date of birth or complete the verification process through an email sent to your email address.
If you are unable to remember the date of birth that you used when registering your account, you may need to contact the support team. You should provide them with your online ID and a copy of your ID.
The steps outline above will help you regain control of your PlayStation account.
After thousands of Playstation customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Playstation Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Playstation if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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