How Do I Reset a Parent Control Password on My Playstation Account?

With more homes owning PlayStation consoles, more parents are asking how to keep their children from seeing inappropriate content while gaming. You can set a Parent Control Password/Passcode from your PlayStation Master Account by logging into your account and setting your family's passcode.

Many families own a PlayStation gaming console and enjoy all it has to offer in personal and family entertainment. If you have a PlayStation, and you are a parent, you want to make sure your children are not accessing content that isn't age-appropriate. When you set parental controls, you lock it in with a password, but you want to update that password regularly. How do you reset your Parent Control Password on your PlayStation account? You can get information and assistance from PlayStation customer support here, and below are the steps needed to reset your parental control password.

Resetting Parental Control Password on PlayStation

There are two passwords that need to be set for you to add parental controls to your PlayStation account: a Master Account Password and a Parental Control Password.

Master Account Password

As the parent, you want the Master Account to be yours and not your child's. The Master Account has administrative rights to make any changes to the account. To set your Master Account Password, follow these steps:

  1. Open "Settings" in your PlayStation Account.
  2. Click on "Login Settings."
  3. Choose "Passcode Management."
  4. Follow the prompts to set a Master Account password/passcode.

Once the Master Account Password is set, no one can make any changes to the account regarding parental controls or unblock content blocked by parental controls.

Parental Control Password

Once you have your Master Account set up, you can now set parental controls for your PlayStation account. To set your Parent Control Password, complete the steps below:

NOTE: The default PlayStation passcode is 0000. You should change this immediately after setting up your console.

  1. Log into your Master Account.
  2. Open "Settings."
  3. Go to "Parental Controls."
  4. Select "Restrict Use of [Console Type] Features."
  5. Change "Passcode."
  6. Enter your new passcode and confirm.

Password/Passcode Tips

When setting your parental passcode, remember these tips:

  1. Make sure you do not write down your passcode (or if you do, store it in a place not easily accessible to your children).
  2. Change the passcode often to protect your account.
  3. Do not pick a number combination that is easy to guess (such as the month/day of your child's birthday).
  4. Talk to your children about what is and isn't age-appropriate content.

Gaming can be fun, but without parental controls, it's easy for children to see content that's not appropriate for their age. You can set parental controls on your PlayStation and enjoy gaming in a safer environment. For more information or assistance, contact PlayStation customer support here.

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Why Did GetHuman Write "How Do I Reset a Parent Control Password on My Playstation Account?"?

After thousands of Playstation customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reset a Parent Control Password on My Playstation Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Playstation if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Playstation Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Playstation in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reset a Parent Control Password on My Playstation Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 3 months ago
Updated 3 months ago
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